FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Tray / Jam Tray 1 / Jam Tray 2

The LCD or Touchscreen displays the tray names as follows:

  • Standard paper tray: Tray1
  • Multi-purpose tray: MP Tray
  • Optional lower tray: Tray2 and T2


If a paper jam occurs inside the paper tray, follow these steps:


  1. Pull the paper tray completely out of the machine.
    For Jam Tray or Jam Tray1

    Pull Paper Tray

    For Jam Tray 2:

    Pull Paper Tray2

  2. Use both hands to slowly pull out the jammed paper.

    Pull Out Jammed Paper
  3. Make sure that the paper is below the maximum paper mark (Maximum Paper Mark) in the paper tray. While pressing the blue paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  4. Put the paper tray firmly back in the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-L8250CDN, HL-L8350CDW

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