FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Tray 1 / Jam Tray 2


If a paper jam occurs inside the paper tray, follow these steps:


  1. Pull the paper tray completely out of the machine.
    For Jam Tray1

    For Jam Tray 2:

  2. Use both hands to slowly pull out the jammed paper.

  3. Make sure that the paper is below the maximum paper mark (Maximum Paper Mark) in the paper tray. While pressing the blue paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  4. Put the paper tray firmly back in the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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