FAQs & Troubleshooting

FAQs & Troubleshooting

How to print in high resolution mode using an HG tape

After ensuing you have an HG tape installed:

  1. Click on "File" and select "Print" to open the Print dialog box.
  2. In the "Output" drop-down list, choose "High Resolution (HG Only)".
  3. Click on the "Print" button.

Do not select "High Resolution (HG Only)" when using TZ or AL tape, otherwise the error message "high resolution (360 x 720dpi) Please use HG tape for printing." will be shown.

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If you need further assistance, please contact Brother customer service:

Related Models

PT-9500PC, PT-9700PC, PT-9800PCN

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