FAQs & Troubleshooting

FAQs & Troubleshooting

The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working.  What should I do?


If you are using a URL of:

http://ipaddress:631 or http://ipaddress:631/ipp,

the Get More Info option in Windows 2000/XP, Windows Vista and Windows Server 2003/2008 will not function. if you wish to use the Get More Info option, use the following URL:


This will then force Windows 2000/XP, Windows Vista and Windows Server 2003/2008 to use Port 80 to communicate with the Brother print server.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-3040CN, HL-3070CW, HL-5350DN, HL-5370DW

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