FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 15.11.2011 ID: faq00000424_002

The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working.  What should I do?


If you are using a URL of:

http://ipaddress:631 or http://ipaddress:631/ipp,

the Get More Info option in Windows 2000/XP, Windows Vista and Windows Server 2003/2008 will not function. if you wish to use the Get More Info option, use the following URL:


This will then force Windows 2000/XP, Windows Vista and Windows Server 2003/2008 to use Port 80 to communicate with the Brother print server.

Related Models

HL-3040CN, HL-3070CW, HL-5350DN, HL-5370DW

If you need further assistance, please contact Brother customer service:

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