FAQs & Troubleshooting

FAQs & Troubleshooting

Check the scanner driver version.

Follow the instructions below to check the scanner driver version.

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother Machine and operating system.


  1. Open the Control Panel.
    Click Start => Control Panel.
    (Windows 8/10)
    > Click here to see how to open the Control Panel.
  2. Click Hardware and Sound => Device Manager.

    Device Manager

  3. Click Imaging devices and select your Brother Machine.

    Imaging devices

  4. Right click and click Properties.

  5. Click Driver tab and check Driver Version.

    Driver Version


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5330DW, MFC-J5730DW, MFC-J5930DW, MFC-J6530DW, MFC-J6730DW, MFC-J6930DW, MFC-J6935DW

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