FAQs & Troubleshooting
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258 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5How to identify your Operating System (OS).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Locate files scanned with ControlCenter3 (For Windows)
- 11Can I print from or scan to Android™ Smartphone?
- 12Scan and save a document in PDF format (Scan to File)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20How do I clean white or black spots on printed documents?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25I am using Windows. When I print a document, the printed page is blank. What should I do?
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29I cannot print from my computer via USB.
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 35When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 36Can I use voice mail on the same line as my Brother machine?
- 37Cannot print after a Windows 10 update (June 2020)
- 38The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 39How do I make my faxed documents lighter or darker? (Fax Contrast)
- 40When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 44I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 45When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47Make copies using my Brother machine.
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50How can I prevent public users from changing the settings of my Brother machine?
