Search

Home > Troubleshooting > Other Problems

Other Problems

Difficulties Suggestions

The machine will not turn on.

Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Unplug the power cord. Wait for ten minutes, then plug in the power cord and press image to turn on the machine.

If the problem is not solved and you are using a power breaker, disconnect it to make sure it is not the problem. Plug the machine's power cord directly into a different known working wall electrical socket. If there is still no power, try a different power cable.

The machine cannot print EPS data that includes binary with the BR-Script3 printer driver.

(Windows)

To print EPS data, do the following:

  1. For Windows 7 and Windows Server 2008 R2:

    Click the image Start button > Devices and Printers.

    For Windows Server 2008:

    Click the image (Start) button > Control Panel > Hardware and Sound > Printers.

    For Windows 8 and Windows Server 2012:

    Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound *1 group, click View devices and printers.

    For Windows 10 and Windows Server 2016:

    Click image > Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers.

    For Windows Server 2012 R2:

    Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.

  2. Right-click the Brother XXX-XXXX BR-Script3 icon, select Printer properties.

  3. From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol.

The Brother software cannot be installed.

(Windows)

If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run.

(Mac)

If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.

*1
For Windows Server 2012: Hardware and Sound
Did you find the information you needed?