Error and Maintenance Messages

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As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

Follow the instructions in the Action column to solve the error and remove the message.

You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit support.brother.com/faqs.

HL-L3220CW/HL-L3220CDW/HL-L3240CDW

HL-L3280CDW/HL-L8240CDW

HL-L3220CW/HL-L3220CDW/HL-L3240CDW

Error Message	Cause	Action
2-sided Disabled	The back cover of the machine is not closed completely.	Close the back cover of the machine until it locks in the closed position.
2-sided Disabled	The 2-sided tray is not installed completely.	Install the 2-sided tray firmly in the machine.
Access Denied	The function you want to use is restricted by Secure Function Lock 3.0.	Ask your administrator to check your Secure Function Lock Settings.
Belt End Soon	The belt unit is near the end of its life.	Order a new belt unit before the LCD displays Replace Belt.
Calibrate	Calibration failed.	Press and hold down to turn the machine off. Wait a few seconds, and then turn it on again. Perform the colour calibration again using the control panel. Install a new belt unit. If the problem continues, contact Brother customer service or your local Brother dealer.
Cannot Detect	Your machine cannot detect the toner cartridge.	Remove the toner cartridge and drum unit assembly for the colour that is indicated on the LCD. Take out the toner cartridge, and put it back into the drum unit again. Re-install the toner cartridge and drum unit assembly back in the machine. See Related Information: Replace the Toner Cartridge.
Cannot Print ##	The machine has a mechanical problem.	Press and hold to turn the machine off, wait a few minutes, and then turn it on again. If the problem continues, contact Brother customer service or your local Brother dealer.
Cartridge Error	The toner cartridge is not installed correctly.	Remove the toner cartridge and drum unit assembly for the colour that is indicated on the LCD. Take out the toner cartridge, and put it back into the drum unit again. Re-install the toner cartridge and drum unit assembly back in the machine. If the problem continues, contact Brother customer service or your local Brother dealer.
Condensation	Condensation may have formed inside the machine after a room temperature change.	Leave the machine turned on. Wait for 30 minutes with the top cover in the open position. Then turn off the machine and close the cover. Turn it on again.
Cooling Down	The temperature inside the machine is too hot. The machine pauses its current print job and goes into Cooling Down mode.	Wait until the machine has finished cooling down. Make sure all vents on the machine are clear of obstructions. When the machine has cooled down, it will resume printing.
Cover is Open	The top cover is not completely closed.	Open and then firmly close the top cover of the machine.
Cover is Open	The fuser cover is not completely closed.	Close the fuser cover located under the back cover of the machine.
Drum !	The corona wire on the drum unit must be cleaned.	Clean the corona wire on the drum unit. See Related Information: Clean the Corona Wires. If the problem continues, replace the drum unit with a new one.
Drum End Soon	The drum unit is near the end of its life.	Order a new drum unit before the LCD displays Replace Drum.
Drum Stop	It is time to replace the drum unit.	Replace the drum unit. See Related Information: Replace the Drum Unit.
Jam 2-sided	The paper is jammed in the 2-sided tray or inside the back cover.	Remove the 2-sided tray and open the back cover to pull out all jammed paper.
Jam Inside	The paper is jammed inside the machine.	Open the top cover, remove the toner cartridge and drum unit assemblies, and gently remove the jammed paper. Reinstall the toner cartridge and drum unit assemblies into the machine. Close the top cover.
Jam Manual Feed	The paper is jammed in the manual feed slot of the machine.	Gently remove the jammed paper from in and around the manual feed slot. Reload the paper into the manual feed slot, and then press Go.
Jam Rear	The paper is jammed in the back of the machine.	Open the fuser cover and gently remove the jammed paper. Close the fuser cover.
Jam Tray 1	The paper is jammed in the indicated paper tray.	Pull out the paper tray and gently remove all jammed paper.
Limit Exceeded	The print limit set in Secure Function Lock 3.0 was reached.	Ask your administrator to check your Secure Function Lock Settings.
Manual Feed	Manual was selected as the paper source in the printer driver, but there is no paper in the manual feed slot.	Place paper in the manual feed slot.
Media Mismatch	The media type specified in the printer driver differs from the paper type specified in the machine's menu.	Load the correct type of paper in the tray, and then select the correct media type in the Paper Type setting on the machine.
No Belt Unit	The belt unit is not installed or not installed correctly.	Reinstall the belt unit.
No Drum Unit	The drum unit is not installed correctly.	Reinstall the toner cartridge and drum unit assembly.
No Paper T1	The machine failed to feed paper from the indicated paper tray.	Do one of the following: Refill paper in the paper tray indicated on the LCD. Make sure the paper guides are set to the correct size. If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size. Do not overfill the paper tray.
No Toner	The toner cartridge is not installed or not installed correctly.	Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge.
No Tray T1	The paper tray is not installed or not installed correctly.	Reinstall the paper tray indicated on the LCD.
No Waste Toner	The waste toner box is not installed or not installed correctly.	Reinstall the waste toner box.
Out of Memory	The machine’s memory is full.	Press and hold Go for about two seconds and reduce the print resolution.
Print Data Full	The machine’s memory is full.	Press Cancel and delete the previously stored secure print data.
Registration	Registration failed.	If the error continues, press and hold down to turn the machine off. Wait a few seconds, and then turn on the machine again. Perform the colour registration using the control panel. Install a new belt unit. If the problem continues, contact Brother customer service or your local Brother dealer.
Replace Belt	It is time to replace the belt unit.	Replace the belt unit with a new one. See Related Information: Replace the Belt Unit.
Replace Drum	It is time to replace the drum unit.	Replace the drum unit for the colour indicated on the LCD. See Related Information: Replace the Drum Unit.
Replace Drum	If this message is displayed even after replacing the drum unit with new one, the drum unit counter was not reset.	Reset the drum unit counter. See Related Information: Replace the Drum Unit.
Replace Toner	The toner cartridge is at the end of its life. The machine stops all print operations.	Replace the toner cartridge for the colour indicated on the LCD. See Related Information: Replace the Toner Cartridge.
Replace WT Box	It is time to replace the waste toner box.	Replace the waste toner box with a new one. See Related Information: Replace the Waste Toner Box.
Self-Diagnostic	The temperature of the fuser unit does not rise to a specified temperature within the specified time.	Press and hold to turn the machine off, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.
Self-Diagnostic	The fuser unit is too hot.
Size Error DX	The paper size specified in the machine's paper size setting is not available for automatic 2-sided printing.	Press Go. Load the correct size of paper in the tray and set the tray for that paper size. Choose a paper size supported by 2-sided printing. Paper size available for automatic 2-sided printing is A4.
Size Error DX	The paper in the tray is not the correct size and is not available for automatic 2-sided printing.
Size Error	The paper size defined in the printer driver is not supported by the defined tray.	Choose a paper size supported by the defined tray.
Size Mismatch	The paper in the tray is not the correct size.	Load the correct size of paper in the tray and set the size of paper for the tray. Press Go.
Toner Error	One or more toner cartridges are not installed or not installed correctly.	Pull out the drum units. Remove all the toner cartridges, and then put them back into the drum units.
Toner Low: BK Toner Low: C Toner Low: M Toner Low: Y (BK=Black, C=Cyan, M=Magenta, Y=Yellow.)	If the LCD displays this message, you can still print. The toner cartridge is near the end of its life.	Order a new toner cartridge before the LCD displays Replace Toner.
WT Box End Soon	The waste toner box is almost full.	Order a new waste toner box before the LCD displays Replace WT Box.

HL-L3280CDW/HL-L8240CDW

Error Message	Cause	Action
2-sided Disabled	The back cover of the machine is not closed completely.	Close the back cover of the machine until it locks in the closed position.
2-sided Disabled	The 2-sided tray is not installed completely.	Install the 2-sided tray firmly in the machine.
Access Denied	The function you want to use is restricted by Secure Function Lock 3.0.	Ask your administrator to check your Secure Function Lock Settings.
Calibration	Calibration failed.	Press and hold down to turn the machine off. Wait a few seconds, and then turn it on again. Perform the colour calibration again using the LCD. Install a new belt unit. If the problem continues, contact Brother customer service or your local Brother dealer.
Cannot Detect	Your machine cannot detect the toner cartridge.	Remove the toner cartridge and drum unit assembly for the colour that is indicated on the LCD. Take out the toner cartridge, and put it back into the drum unit again. Re-install the toner cartridge and drum unit assembly back in the machine. See Related Information: Replace the Toner Cartridge.
Cannot Print ##	The machine has a mechanical problem.	Press and hold to turn the machine off, wait a few minutes, and then turn it on again. If the problem continues, contact Brother customer service or your local Brother dealer.
Cartridge Error	The toner cartridge is not installed correctly.	Remove the toner cartridge and drum unit assembly for the colour that is indicated on the LCD. Take out the toner cartridge, and put it back into the drum unit again. Install the toner cartridge and drum unit assembly back in the machine. If the problem continues, contact Brother customer service or your local Brother dealer.
Condensation	Condensation may have formed inside the machine after a room temperature change.	Leave the machine turned on. Wait for 30 minutes with the top cover in the open position. Then turn off the machine and close the cover. Turn it on again.
Cooling Down	The temperature inside the machine is too high. The machine pauses its current print job and goes into cooling down mode.	Wait until the machine has finished cooling down. Make sure all vents on the machine are clear of obstructions. When the machine has cooled down, it will resume printing.
Cover is Open	The top cover is not completely closed.	Open and then firmly close the top cover of the machine.
Cover is Open	The fuser cover is not completely closed.	Close the fuser cover located under the back cover of the machine.
Drum !	The corona wire on the drum unit must be cleaned.	Clean the corona wire on the drum unit. See Related Information: Clean the Corona Wires. If the problem continues, replace the drum unit with a new one.
Drum Stop	It is time to replace the drum unit.	Replace the drum unit. See Related Information: Replace the Drum Unit.
Jam 2-sided	The paper is jammed in the 2-sided tray or inside the back cover.	Remove the 2-sided tray and open the back cover to pull out all jammed paper.
Jam Inside	The paper is jammed inside the machine.	Open the top cover, remove the toner cartridge and drum unit assemblies, and gently remove the jammed paper. Reinstall the toner cartridge and drum unit assemblies into the machine. Close the top cover.
Jam Manual Feed	The paper is jammed in the manual feed slot of the machine.	Gently remove the jammed paper from in and around the manual feed slot. Reload the paper into the manual feed slot, and then press Retry.
Jam MP Tray	The paper is jammed in the MP tray.	Remove all jammed paper from in and around the MP tray. Press Retry.
Jam Rear	The paper is jammed in the back of the machine.	Open the fuser cover and gently remove the jammed paper. Close the fuser cover. If the error message remains, press Retry.
Jam Tray1 Jam Tray2	The paper is jammed in the indicated paper tray.	Pull out the paper tray and gently remove all jammed paper as shown in the animation on the LCD.
Limit Exceeded	The print limit set in Secure Function Lock 3.0 was reached.	Ask your administrator to check your Secure Function Lock Settings.
Manual Feed	Manual was selected as the paper source in the printer driver, but there is no paper in the manual feed slot.	Place paper in the manual feed slot.
Media Type Mismatch	The media type specified in the printer driver differs from the paper type specified in the machine's menu.	Load the correct type of paper in the tray indicated on the LCD, and then select the correct media type in the Paper Type setting on the machine.
No Belt Unit	The belt unit is not installed or not installed correctly.	Reinstall the belt unit.
No Drum Unit	The drum unit is not installed correctly.	Reinstall the toner cartridge and drum unit assembly.
No HUB Support	A USB hub device is connected to the USB host connector.	Disconnect the USB hub device from the USB host connector.
No Paper MP Tray	The MP tray is out of paper, or paper is not loaded correctly in the MP tray.	Do one of the following: Refill paper in the MP tray. Make sure the paper guides are set to the correct size. If paper is in the MP tray, remove it and load it again. Make sure the paper guides are set to the correct size.
No Paper Tray1 No Paper Tray2	The machine failed to feed paper from the indicated paper tray.	Do one of the following: Refill paper in the paper tray indicated on the LCD. Make sure the paper guides are set to the correct size. If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size. Do not overfill the paper tray.
No Toner	The toner cartridge is not installed or not installed correctly.	Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge.
No Tray1 No Tray2	The paper tray is not installed or not installed correctly.	Reinstall the paper tray indicated on the LCD.
No Waste Toner	The waste toner box is not installed or not installed correctly.	Reinstall the waste toner box.
Out of Memory	The machine’s memory is full.	Press and reduce the print resolution.
Print Data Full	The machine’s memory is full.	Press and delete the previously stored secure print data.
Registration	Registration failed.	Press and hold down to turn the machine off. Wait a few seconds, and then turn it on again. Perform the colour registration again using the LCD. Install a new belt unit. If the problem continues, contact Brother customer service or your local Brother dealer.
Replace Toner	The toner cartridge is at the end of its life. The machine stops all print operations.	Replace the toner cartridge for the colour indicated on the LCD. See Related Information: Replace the Toner Cartridge.
Replace WT Box	It is time to replace the waste toner box.	Replace the waste toner box with a new one. See Related Information: Replace the Waste Toner Box.
Screen Init. Fail	The touchscreen was pressed before the power on initialisation was completed.	Make sure nothing is touching the touchscreen.
Screen Init. Fail	Debris may be stuck between the lower part of the touchscreen and its frame.	Insert a piece of stiff paper between the lower part of the touchscreen and its frame and slide it back and forth to push out any debris.
Self-Diagnostic	The temperature of the fuser unit does not rise to a specified temperature within the specified time.	Press and hold to turn the machine off, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.
Self-Diagnostic	The fuser unit is too hot.
Size Error 2-sided	The paper size specified in the machine's paper size setting is not available for automatic 2-sided printing.	Press (if required). Load the correct size of paper in the tray and set the tray for that paper size. Choose a paper size supported by 2-sided printing. Paper size available for automatic 2-sided printing is A4.
Size Error 2-sided	The paper in the tray is not the correct size and is not available for automatic 2-sided printing.
Size Error	The paper size defined in the printer driver is not supported by the defined tray.	Choose a paper size supported by the defined tray.
Size Mismatch	The paper in the tray is not the correct size.	Load the correct size of paper in the tray and set the size of paper for the tray. Press Retry.
Supplies Belt End Soon	The belt unit is near the end of its life.	Order a new belt unit before the LCD displays Replace Belt.
Supplies Drum End Soon	The drum unit is near the end of its life.	Order a new drum unit before the LCD displays Replace Drum.
Supplies Replace Belt	It is time to replace the belt unit.	Replace the belt unit with a new one. See Related Information: Replace the Belt Unit.
Supplies Replace Drum	It is time to replace the drum unit.	Replace the drum unit for the colour indicated on the LCD. See Related Information: Replace the Drum Unit.
Supplies Replace Drum	If this message is displayed even after replacing the drum unit with new one, the drum unit counter was not reset.	Reset the drum unit counter. See Related Information: Replace the Drum Unit.
Supplies Toner Low: X (X indicates the toner cartridge or drum unit colour that is near the end of its life. BK=Black, C=Cyan, M=Magenta, Y=Yellow.)	If the LCD displays this message, you can still print. The toner cartridge is near the end of its life.	Order a new toner cartridge before the LCD displays Replace Toner.
Supplies WT Box End Soon	The waste toner box is almost full.	Order a new waste toner box before the LCD displays Replace WT Box.
Toner Error	One or more toner cartridges are not installed or not installed correctly.	Pull out the drum units. Remove all the toner cartridges, and then put them back into the drum units.
Too Many Trays	The number of installed Optional Trays exceeds the maximum number.	Reduce the number of Optional Trays.
Unusable Device	An unsupported USB device has been connected to the USB host connector.	Unplug the device from the USB host connector.
Unusable Device Remove the Device. Turn the power off and back on again.	A defective USB device or a high power consumption USB device has been connected to the USB direct interface.	Unplug the device from the USB direct interface. Press and hold to turn the machine off, and then turn it on again.

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