Home > Troubleshooting > Network Problems > Error Messages
Error Messages
HL-L3220CW/HL-L3220CDW/HL-L3240CDW
Error Messages | Cause | Action |
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Authentication Error, contact your administrator. | Your authentication setting for the Store Print Log to Network feature is not correct. |
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Connection Error | Other devices are trying to connect to the Wi-Fi Direct network at the same time. | Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again. |
Connection Fail | The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration. |
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File Access Error, contact your administrator. | The Brother machine cannot access the destination folder for the Store Print Log to Network feature. |
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Log Access Error | In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting section of the Store Print Log to Network feature. | Wait for about 30 seconds until this message disappears from the LCD. |
Cannot Connect Maximum limit of connected devices has been reached. | Four mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner. | After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report. See Related Information: Print the Network Configuration Report. |
No Device | When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device. |
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Server Timeout, contact your administrator. | The Brother machine cannot connect to the server for the Store Print Log to Network feature. |
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Wrong Date & Time, contact your administrator. | The Brother machine does not obtain the time from the SNTP time server. |
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HL-L3280CDW/HL-L8240CDW
Error Messages | Cause | Action |
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Authentication error, contact your administrator. | Your authentication setting for the Store Print Log to Network feature is not correct. |
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Check User ID and Password. | The Kerberos Authentication error. | Make sure you have entered a correct user name and a password for the Kerberos server. For more information on the Kerberos server settings, contact your network administrator. |
The DNS server configuration is not correct. | Contact your network administrator for the information on the DNS server settings. | |
The Brother machine cannot connect to the Kerberos server. | Contact your network administrator for the information on the Kerberos server settings. | |
Connection Error | Other devices are trying to connect to the Wi-Fi Direct network at the same time. | Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again. |
Connection Failed | The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration. |
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File access error, contact your administrator. | The Brother machine cannot access the destination folder for the Store Print Log to Network feature. |
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Log Access Error | In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting section of the Store Print Log to Network feature. | Wait for about 60 seconds until this message disappears from the LCD. |
No Device | When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device. |
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Server timeout, contact your administrator. | The Brother machine cannot connect to the server for the Store Print Log to Network feature. |
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Server Timeout | The Brother machine cannot connect to the LDAP server. |
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The Brother machine cannot connect to the Active Directory server. |
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The maximum number of devices are already connected using Wi-Fi Direct. Press [OK]. | Four mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner. | After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report. See Related Information: Print the Network Configuration Report. |
Wrong Date & Time, contact your administrator. | The Brother machine does not obtain the time from the SNTP time server. |
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Internal Error | The Brother machine's LDAP protocol is disabled. | Confirm your authentication method, and then enable the necessary protocol setting in Web Based Management. |
The Brother machine's CIFS protocol is disabled. |