Network print software installation problems

The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother machine in Windows^®. The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS X.

•	For a network with an Ethernet cable connection Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of this User’s Guide before installing the network print software or printer driver.
•	For a wireless network Make sure you have completed the IP address setting and wireless network settings of the Brother print server according to Chapter 3 of this User’s Guide before installing the network print software or printer driver.

Check the following:

Make sure that the machine is powered on, is on-line and ready to print.

Check the connection status for your network.

For wired network users:

Check to see if there is any LED activity. Brother print server has two LEDs on the back panel of the machine. The upper orange LED shows Speed status. The lower green LED shows Link/Activity (Received/Transmit) status.

•	The upper LED is orange: The Speed LED will be orange if the print server is connected to a 100BASE-TX Fast Ethernet network.
•	The upper LED is off: The Speed LED will be off if the print server is connected to a 10BASE-T Ethernet network.
•	The lower LED is green: The Link/Activity LED will be green if the print server is connected to a Ethernet network.
•	The lower LED is off: The Link/Activity LED will be off if the print server is not connected to the network.

For wireless network users (For HL-3070CW):

Note

Make sure that your machine setting for a wireless network is enable.

Check to see if the wireless signal on the LCD display is following in Ready mode or Sleep mode with infrastructure mode:

(Strong) /

(Medium) /

(Weak)

Your machine is connected to the wireless network.

If the signal is

(None), your machine is not connected to the wireless network. To configure your machine for a wireless network, see Configuring your machine for a wireless network (For HL-3070CW).

Note

The wireless signal will be on the LCD display in the following status

even if your machine is not connected to the wireless network:

•	The wireless network is active with Ad-hoc mode.
•	Your machine is connected to the access point with Open System authentication.

Print the Network Configuration page and check if the settings such as IP address settings are correct for your network. The problem may be the result of a mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on the network have this IP address. For information on how to print the Network Configuration page, see Printing the Network Configuration page.

Verify that the print server is on your network as follows:

•

For Windows^®

Click Start, All Programs¹, Accessories then choose Command Prompt.

¹	Programs for Windows^® 2000 users

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).

•

For Mac OS X 10.3.9 or greater

1.	From the Go menu, choose Applications.
2.	Open the Utilities folder.
3.	Double-click the Terminal icon.
4.	Try pinging the print server from the Terminal window: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).

If you have tried 1 to 4 above and it does not work, then reset the print server back to its factory default settings and try from the initial setup again. For resetting, see Reset the network settings to the factory default.

If the installation failed, the Firewall on your computer may be blocking the necessary network connection to the machine. In this case, you will need to disable the Firewall on your computer and re‑install the drivers. For more information, see General problems. If you are using personal Firewall software, see the User’s Guide for your software or contact the software manufacturer.

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