Paper jams

To clear paper jams, please follow the steps in this section.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

Note

The LCD names for the paper trays are as follows:

•	Standard paper tray: Tray 1
•	Optional lower tray: Tray 2
•	Multi-purpose tray: MP Tray

Paper is jammed in the MP tray

If the LCD shows Jam MP Tray, follow these steps:

Jam MP Tray

1	Remove the paper from the MP tray.
2	Remove any jammed paper from in and around the MP tray.
3	Close the MP tray. Then, open the front cover and close it to reset the machine. Open the MP tray again.
4	Fan the paper stack, and then put it back in the MP tray.
5	When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides on both sides of the tray.

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Paper is jammed in Paper Tray 1 or Tray 2

If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps.

Jam Tray 1

Jam Tray 2

1	Pull the paper tray completely out of the machine. For Jam Tray 1: For Jam Tray 2:
2	Use both hands to slowly pull out the jammed paper.
3	Make sure the paper is below the maximum paper mark. While pressing the green paper-guides release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
4	Put the paper tray firmly back in the machine.

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Paper is jammed inside the machine

If the LCD shows Jam Inside, follow these steps:

Jam Inside

Pull the paper tray completely out of the machine.

Use both hands to slowly pull out the jammed paper.

Press the front cover release button and then open the front cover.

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Release the grey lock lever (1) that is on the left side of the machine. Lift the front of the drum unit up and pull the drum unit completely out of the machine using the green handles on the drum unit.

CAUTION

	Make sure that you use the drum unit handles when carrying it. DO NOT hold the sides of the drum unit.
	We recommend that you put the drum unit on a flat surface protected by a piece of disposable paper or cloth in case of toner scatter or spillage.
	To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.

Put the drum unit back in the machine as follows.

(1)

Make sure that the grey lock lever (1) is in the up position and put the drum unit in the machine. Push down the grey lock lever (1).

Note

When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

(2)

Push the drum unit in until it stops.

Close the front cover of the machine.

Put the paper tray firmly back in the machine.

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Paper is jammed at the back of the machine

If the LCD shows Jam Rear, follow these steps:

Jam Rear

Press the cover release lever to open the front cover.

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Open the back cover.

Pull down the two green levers, one on the left-hand-side and one on the right-hand-side, as shown in the illustration below, and then fold down the fuser cover (1).