Network print software installation problems

The Brother print server is not found during the setup of the network print software or from the installation of the printer driver of the Brother machine in Windows^®.

The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS^® X.

•	For a network with an Ethernet cable connection Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of this User’s Guide before installing the network print software or printer driver.
•	For a wireless network Make sure you have completed the IP address setting and wireless network settings of the Brother print server according to Chapter 3 of this User’s Guide before installing the network print software or printer driver.

Check the following:

Make sure that the machine is powered on, is on-line and ready to print.

For wired network users: Check to see if there is any LED activity. Brother print servers have two LEDs on the back panel of the machine. The upper orange LED shows Speed status. The lower green LED shows Link/Activity (Received/Transmit) status.

•	The upper LED is orange: The Speed LED will be orange if the print server is connected to a 100BASE-TX Fast Ethernet network.
•	The upper LED is off: The Speed LED will be off if the print server is connected to a 10BASE-T Ethernet network.
•	The lower LED is green: The Link/Activity LED will be green if the print server is connected to a Ethernet network.
•	The lower LED is off: The Link/Activity LED will be off if the print server is not connected to the network.

Print the Network Configuration List and check if the settings such as IP address settings are correct for your network. The problem may be the result of a mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server, and make sure that no other nodes on the network have this IP address. For information on how to print the Network Configuration List, see Printing the Network Configuration List.

Verify that the print server is on your network as follows:

•

For Windows^®

Try pinging the print server from the host operating system command prompt with the command:
Click Start, All Programs¹, Accessories then choose Command Prompt.

¹	Programs for Windows^® 2000 users

ping ipaddress

Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).

•

For Mac OS^® X 10.2.4 or greater

(1)	From the Go menu, choose Applications.
(2)	Open the Utilities folder.
(3)	Double click the Terminal icon.
(4)	Try pinging the print server from the Terminal window: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).

If you have tried 1 to 4 above and it does not work, then reset the print server back to the default factory settings and try from the initial setup again. For information on how to reset to the default factory settings, see Restoring the network settings to factory default.

(For Windows^®)

If the installation failed, the Firewall on your computer may be blocking the necessary network connection to the machine. In this case, you will need to disable the Firewall on your computer and re-install the drivers. For how to disable the Firewall, see General problems. If you are using personal Firewall software, see the User’s Guide for your software or contact the software manufacturer.

Page Top