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Roll Paper Cutter is Jammed (Cutter Jam 03/04)

If the LCD displays the following cutter jam messages, follow these steps:

  • [Cutter Jam 03]
  • [Cutter Jam 04]
  1. Unplug the machine from the electrical socket.
  2. Open Jam Clear Cover B (1) at the back of the machine.
    image
  3. Manually slide the cutter unit (1) to the far right (home position), if it is not already in that position.
    image
  4. Close Jam Clear Cover B. Make sure the cover is closed completely.
    image
  5. If the LCD displays [Cutter Jam 03], do the following to reload the Roll paper:
    1. Pull Tray #2 completely out of the machine as shown by the arrow.
      image
    2. Remove the Roll paper from Tray #2 and roll up the paper as shown in the illustration.
      image
      image
      If the feeding edge is folded, bent, or cut at an angle, cut it straight across.
      image
    3. Reload the Roll paper in Tray #2. See Related Information:Load Roll Paper in Paper Tray #2.
      image
    4. Slowly push Tray #2 completely into the machine.
      image
  6. Reconnect the power cord.
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