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Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed Inside the Machine

Paper is Jammed Inside the Machine

If the paper is jammed, follow these steps:

  1. Unplug the machine from the electrical socket.
  2. Pull the paper tray (1) completely out of the machine.
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  3. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
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  4. Slowly pull the jammed paper (1) out of the machine.
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  5. Squeeze both green levers together, and then lower the maintenance unit (1).
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  6. Slowly pull the jammed paper (1) out of the machine.
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    IMPORTANT
    Be careful, as ink can easily get on your hands. If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
  7. Make sure you look carefully inside (1) for any scraps of paper.
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  8. Push down on the Jam Clear Cover (1) on the back of the machine, and then open it (2).
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  9. Slowly pull the jammed paper out of the machine.
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  10. Close the Jam Clear Cover. Make sure the cover is closed completely.
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  11. Raise the maintenance unit.
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  12. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
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  13. Push the paper tray firmly back in the machine.
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  14. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
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  15. Reconnect the power cord.

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