| | |
Error Message | Cause | Action | ||||||||||||
Access Error | The device is removed from the USB direct interface while the data is processing. | Press Stop/Exit. Reinsert the device and try to print with direct print or PictBridge. | ||||||||||||
Calibrate | Calibration failed. | Press Black Start or Color Start and try again. Do one of the following:
| ||||||||||||
Cartridge Error Put the Black (K) Toner Cartridge back in.1 | The toner cartridge is not installed properly. | Pull out the drum unit, take out the toner cartridge that is indicated on the LCD, and put it back into the drum unit again. | ||||||||||||
Change Parts Belt Unit | It is time to replace the belt unit. | Replace the belt unit. (See Replacing the belt unit.) | ||||||||||||
Change Parts Drum | The drum unit is near the end of its life. |
Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. (See Replacing the drum unit.)
| ||||||||||||
The drum unit counter was not reset when a new drum was installed. | Press Menu, 6, 6, and then  or  to choose Drum. Press OK and press 1 to reset the drum unit counter. | |||||||||||||
Change Parts Fuser Unit | It is time to replace the fuser unit. | Call your Brother dealer to purchase the fuser unit. | ||||||||||||
Change Parts Laser Unit | It is time to replace the laser unit. | Call your Brother dealer to purchase the laser unit. | ||||||||||||
Change Parts PF Kit MP | It is time to replace the paper feeding kit for the MP tray. | Call your Brother dealer to purchase the PF Kit MP. | ||||||||||||
Change Parts PF Kit 1 | It is time to replace the paper feeding kit for Tray 1. | Call your Brother dealer Service to purchase the PF Kit 1. | ||||||||||||
Change Parts PF Kit 2 | It is time to replace the paper feeding kit for Tray 2. | Call your Brother dealer Service to purchase the PF Kit 2. | ||||||||||||
Change Parts Waste Toner Box | The waste toner box is almost full. | Be ready to replace the waste toner box. (See Replacing the waste toner box.) | ||||||||||||
Check Paper Size | The paper in the tray is not the correct size. | Load the correct size of paper in the tray and set the "Paper Size" (Menu, 1, 2) and "Tray Use" (Menu, 1, 6). (See Paper size, Tray use in copy mode and Tray use in print mode.) | ||||||||||||
Cooling Down Wait for a while | The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. | Make sure that you can hear the fan in the machine spinning and that the exhaust outlet isn't blocked. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning follow the suggestions below. Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try it again. | ||||||||||||
Cover is Open Close the Front Cover. | The front cover is not closed completely. | Close the front cover of the machine. | ||||||||||||
Cover is Open Close the Back Cover. | The back cover is not closed completely. | Close the back cover of the machine. | ||||||||||||
Document Jam | The document was not inserted or fed properly, or the document scanned from the ADF was too long. | |||||||||||||
Drum Error | The corona wires on the drum unit need to be cleaned. | Clean the four corona wires on the drum unit. (See Cleaning the corona wires.) | ||||||||||||
EL Error | The machine has a mechanical problem. | Open the front cover and close it again. | ||||||||||||
Fuser Error | The temperature of fuser unit does not rise at a specified temperature within specified time. | Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. | ||||||||||||
The fuser unit is too hot. | ||||||||||||||
The machine has a mechanical problem. | Turn off the machine’s power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again. | |||||||||||||
Jam Duplex | The paper is jammed in the duplex unit. | (See Paper jams.) | ||||||||||||
Jam Rear | The paper is jammed in the back of the machine. | (See Paper jams.) | ||||||||||||
Jam Inside | The paper is jammed inside the machine. | (See Paper jams.) | ||||||||||||
Jam MP Tray | The paper is jammed in the MP tray of the machine. | (See Paper jams.) | ||||||||||||
Jam Tray 1 Jam Tray 2 | The paper is jammed in the paper tray of the machine. | (See Paper jams.) | ||||||||||||
Low Temperature | The temperature of the machine is too cold. | Increase room temperature to allow the machine to operate. | ||||||||||||
No Belt Unit | The belt unit is not installed. | Install the belt unit. (See Replacing the belt unit.) | ||||||||||||
No Drum Unit | The drum unit is not installed. | Install the drum unit. (See Replacing the drum unit.) | ||||||||||||
The machine is out of paper or paper is not properly loaded in the paper tray. | Do one of the following: | |||||||||||||
No Tray | The paper tray is not completely closed. | Close the paper tray properly. | ||||||||||||
No Waste Toner | The waste toner box is not installed. | Install the waste toner box. (See Replacing the waste toner box.) | ||||||||||||
The machine’s memory is full. | Copy operation in progress Do one of the following:
Print operation in process | |||||||||||||
The machine has a mechanical problem. | Turn off the machine’s power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again. | |||||||||||||
Protected Device | The protect switch of the USB flash memory drive is on. | Turn off the protect switch of the USB flash memory drive. | ||||||||||||
Registration | Registration failed. | Press Black Start or Color Start and try it again. Do one of the following:
| ||||||||||||
Rename the File | There is already a file on the USB flash memory drive with the same name as the file you are trying to save. | Change the file name of the file on the USB flash memory drive or the file you are trying to save. | ||||||||||||
The machine has a mechanical problem. | Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes before you try it again. | |||||||||||||
Press Stop/Exit. Use a suitable size of paper for duplex scanning. (See Scan.) | ||||||||||||||
Scanner Locked | The scanner lock is locked. | Open the document cover, and then release the scanner lock lever. Press Stop/Exit. | ||||||||||||
Toner Life End Replace Black(K) Toner Cartridge.1 | The drum unit and toner cartridges assembly is not installed properly, or one or more of the toner cartridges are used up and printing is not possible. | Do one of the following:
| ||||||||||||
Toner Low Prepare New Black(K) Toner Cartridge.1 | If the LCD shows Toner Low, you can still print; however, the machine is telling you that the toner cartridge is near the end of its life and the toner will soon run out. | Order a new toner cartridge now for the toner cartridge colour that is low. | ||||||||||||
Too Many Files | There are too many files stored on the USB flash memory drive | Reduce the number of files stored on the USB flash memory drive. | ||||||||||||
Unusable Device | An incompatible or broken device has been connected to the USB direct interface. | Remove the device from the USB direct interface. Turn off the machine’s power switch, wait a few seconds and turn it on again. | ||||||||||||
Waste Toner Full | It is time to replace the waste toner box. | Replace the waste toner box. (See Replacing the waste toner box.) | ||||||||||||
Wrong Paper Size | The paper in the tray is not the correct size or the tray is empty. | Load the correct size of paper in the tray. |
| | |
