Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message

Cause

Action

Cover is Open

The scanner cover is not closed completely.

Lift the scanner cover and then close it again.

The ink cartridge cover is not completely closed.

Firmly close the ink cartridge cover until it clicks.

Data Remaining

Print data is left in the machine's memory.

Re-start printing from your computer.

Print data is left in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Document Jam

The document was not inserted or fed properly, or the document scanned from the ADF was too long.

See Using the ADF(DCP-540CN only).

See Document jam (DCP-540CN only).

High Temperature

The print head is too warm.

Allow the machine to cool down.

Ink Empty

One or more of the ink cartridges is empty. The machine will stop all print operations.

Replace the ink cartridges. (See Replacing the ink cartridges.)

Low Temperature

The print head is too cold.

Allow the machine to warm up.

Media Error

The media card is either corrupted, improperly formatted, or there is a problem with the media card.

Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive by putting in another media card that you know is working.

Near Empty

One or more of the ink cartridges are running out of ink.

Order a new ink cartridge. (See Ordering accessories and supplies .)

No Cartridge

An ink cartridge is not installed properly.

Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges.)

No File

The media card in the media drive does not contain a .JPG file.

Put the correct media card into the slot again.

No Paper Fed

The machine is out of paper or paper is not properly loaded in the paper tray.

Do one of the following:

•	Refill the paper in the paper tray, and then press Black Start or Color Start.
•	Remove the paper and load it again and then press Black Start or Color Start.

The paper is jammed in the machine.

See Printer jam or paper jam.

Out of Memory

The machine's memory is full.

Printing operation in progress

Reduce print resolution. (For details, see Printing for Windows^® or Printing and Faxing for Macintosh^® in the Software User's Guide on the CD-ROM.)

Paper Jam

Paper is jammed in the machine.

Remove the Jam Clear Cover (at the back of the machine) and pull out the jammed paper. See Printer jam or paper jam.

Unable to Change XX

Unable to Clean XX

Unable to Init. XX

Unable to Print XX

Unable to Scan XX

The machine has a mechanical problem.

Disconnect the machine from the power for several minutes, then reconnect it.

Wrong USB device

A non-PictBridge compatible or broken device has been connected to the PictBridge port.

Unplug the device from the PictBridge port, then press On/Off to turn the machine off and then on again.

Document jam (DCP-540CN only)

Documents can jam if they are not inserted or fed properly, or if they are too long. Follow the steps below to clear a document jam.

Document is jammed in the top of the ADF unit

1	Take out any paper from the ADF that is not jammed.
2	Open the ADF cover.
3	Pull the jammed document up and to the left.
4	Close the ADF cover.
5	Press Stop/Exit.

Note

To avoid document jams close the ADF cover properly by pressing it down in the center.

Page Top

Document is jammed inside the ADF unit

1	Take out any paper from the ADF that is not jammed.
2	Lift the document cover.
3	Pull the jammed document out to the left.
4	Close the document cover.
5	Press Stop/Exit.

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