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Difficulty | Suggestions |
No printout | Check the interface cable connection on both the machine and your computer. |
One or more ink cartridges are empty. (See Replacing the ink cartridges.) | |
Check to see if the LCD is showing an error message. (See Error messages.) | |
Check that the correct printer driver has been installed and chosen. | |
Make sure the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother DCP-XXXX (where XXXX is your model name), and make sure that ‘Use Printer Offline’ is unchecked. | |
Poor print quality | Check the print quality. (See Checking the print quality.) |
Make sure that the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) | |
Make sure that your ink cartridges are fresh. The following may cause ink to clog: | |
Try using the recommended types of paper. (See Acceptable paper and other media.) | |
The recommended environment for your machine is between 20° C to 33° C (68° F to 91° F). | |
White horizontal lines appear in text or graphics. | Clean the print head. (See Cleaning the print head.) |
Try using the recommended types of paper. (See Acceptable paper and other media.) | |
The machine prints blank pages. | Clean the print head. (See Cleaning the print head.) |
Characters and lines are stacked. | Check the printing alignment. (See Checking the printing alignment.) |
Printed text or images are skewed. | Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loading paper and other media.) |
Make sure the Jam Clear cover is set properly. | |
Smudged stain at the top center of the printed page. | Make sure the paper is not too thick or curled. (See Acceptable paper and other media.) |
Printing appears dirty or ink seems to run. | Make sure you are using the recommended types of paper. (See Acceptable paper and other media.) Don't handle the paper until the ink is dry. |
Stains appear on the reverse side or at the bottom of the page. | Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer platen.) |
Make sure you are using the paper support flap. (See Loading paper and other media.) | |
The machine prints dense lines on the page. | Check Reverse Order in the Basic tab of the printer driver. |
The printouts are wrinkled. | In the printer driver Basic tab, click Settings, and uncheck Bi-Directional Printing. |
Cannot perform ‘2 in 1 or 4 in 1’ printing. | Check that the paper size setting in the application and in the printer driver are the same. |
Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer driver Basic tab. Also, click the Settings tab, and make sure you uncheck Colour Enhancement. |
Set the borderless feature off. Borderless printing is slower than normal printing. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) | |
Colour Enhancement is not working properly. | If the image data is not full colour in your application (such as 256 colour), Colour Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature. |
Machine feeds multiple pages | Make sure the paper is loaded properly in the paper tray. (See Loading paper and other media.) |
Check that more than two types of paper are not loaded in the paper tray at any one time. | |
Printed pages are not stacked neatly. | Make sure you are using the paper support flap. (See Loading paper and other media.) |
Printed pages re-feed and cause a paper jam. | Make sure you pull out the paper support until it clicks and unfold the paper support flap. |
Machine does not print from Paint Brush. | Try setting the Display setting to ‘256 colours’. |
Machine does not print from Adobe Illustrator. | Try to reduce the print resolution. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) |
The machine cannot print full pages of a document. Out of memory message occurs. | Reduce the printing resolution. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. |
Difficulty | Suggestions |
Vertical streaks appear on copies | If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner.) |
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