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Error Messages for Network Problems

Your Brother machine will display an error message if an error occurs. The most common error messages are shown in the chart.

DCP-L2531DW/DCP-L2535DW/DCP-L2550DW/MFC-L2710DW/MFC-L2713DW/MFC-L2715DW/MFC-L2716DW

Error Messages
Cause
Action

Cannot Connect

A device is already connected.

Two mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner (G/O).

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

Connection Error

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

Connection Fail

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are using the PIN Method of WPS, make sure you have entered the correct PIN.
No Device

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

  • Make sure your machine and mobile device are in the Wi-Fi Direct mode.
  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
  • If your mobile device has a configuration page for how to obtain an IP address, make sure the IP address of your mobile device has been configured via DHCP.

HL-L2395DW/MFC-L2730DW/MFC-L2750DW/MFC-L2751DW/MFC-L2770DW/MFC-L2771DW

Error Messages
Cause
Action
A device is already connected. Press [OK].

Two mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner (G/O).

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

Connection Error

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

Connection Failed

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are using the PIN Method of WPS, make sure you have entered the correct PIN.
No Device

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

  • Make sure your machine and mobile device are in the Wi-Fi Direct mode.
  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
  • If your mobile device has a configuration page for how to obtain an IP address, make sure the IP address of your mobile device has been configured via DHCP.
Wrong Date&Time, contact your administrator.

The Brother machine does not obtain the time from the SNTP time server or you have not configured the Date&Time for the machine.

  • Make sure the settings to access the SNTP time server are configured correctly in Web Based Management.
  • Confirm the Date&Time settings of your machine are correct in Web Based Management.
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