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If You Are Having Difficulty with Your Machine's Network
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If you think there is a problem with your machine, check the following topics. You can correct most problems yourself.
If you need additional help, go to your model's FAQs & Troubleshooting page at support.brother.com.
I Cannot Complete the Wireless Network Setup Configuration
Turn your wireless router off and back on. Then, try to configure the wireless settings again. If you are unable to resolve the problem, follow the instructions below:
Investigate the problem using the WLAN Report.
Cause | Action | Interface |
---|
Your security settings (SSID/Network Key) are not correct. |
| Wireless |
Your Brother machine's MAC address is not allowed. | Confirm that the Brother machine's MAC Address is allowed in the filter. You can find the MAC Address on your Brother machine's control panel. | Wireless |
Your wireless LAN access point/router is in stealth mode (not broadcasting the SSID). |
| Wireless |
(For Oceania countries) The current channel of your wireless LAN access point/router is not supported by your machine when you are trying to connect your machine to a 5 GHz Wi-Fi network. | Change the channel on your wireless LAN access point/router to the channel supported by your machine.
| Wireless |
Your security settings (SSID/password) are not correct. |
| Wi-Fi Direct |
You are using Android™ 4.0. | If your mobile device disconnects (approximately six minutes after using Wi-Fi Direct), try the one-push configuration using WPS (recommended) and set the Brother machine as a Group Owner. | Wi-Fi Direct |
Your Brother machine is placed too far from your mobile device. | Move your Brother machine within about 3.3 feet (1 metre) of the mobile device when you configure the Wi-Fi Direct network settings. | Wi-Fi Direct |
There are some obstructions (walls or furniture, for example) between your machine and the mobile device. | Move your Brother machine to an obstruction-free area. | Wi-Fi Direct |
There is a wireless computer, Bluetooth®-supported device, microwave oven, or digital cordless phone near the Brother machine or the mobile device. | Move other devices away from the Brother machine or the mobile device. | Wi-Fi Direct |
You have checked and tried all of the above, but your Brother machine still cannot complete the Wi-Fi Direct configuration. |
| Wi-Fi Direct |
- For Windows
- If your wireless connection has been interrupted, and you have checked and tried all of the above, we recommend using the Network Connection Repair Tool.
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network
Cause | Action | Interface |
---|
Your security software blocks your machine's access to the network. (The Network scanning feature does not work. ) |
| Wired/Wireless |
Your security software blocks your machine's access to the network. (The network PC-Fax Receive feature does not work.) (Windows) | Set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, type the information below:
See the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. | Wired/Wireless |
Your security software blocks your machine's access to the network. | Some security software might block access without showing a security alert dialog box even after successful installation. To allow access, see the instructions for your security software or ask the software manufacturer. | Wired/Wireless |
Your Brother machine was not assigned an available IP address. |
| Wired/Wireless |
The failed print job is still in your computer's print queue. |
| Wired/Wireless |
Your Brother machine is not connected to the wireless network. | Print the WLAN Report to check the error code on the printed report. | Wireless |
If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the drivers (Windows) and the Brother software and reinstall the latest version of both.
I Want to Check that My Network Devices are Working Correctly
Check | Action | Interface |
---|
Check that your Brother machine, access point/router, or network hub is turned on. |
| Wired/Wireless |
Check that you can "ping" the Brother machine from your computer. | Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application: ping <ipaddress> or <nodename>.
Windows: Ask your administrator about the IP address and the subnet mask, and then use the Network Connection Repair Tool. Mac: Confirm that the IP address and the Subnet Mask are set correctly. | Wired/Wireless |
Check that your Brother machine is connected to the wireless network. | Print the WLAN Report to check the error code on the printed report. | Wireless |
If you have checked and tried all of the above but you are still having problems, see the instructions supplied with your wireless LAN access point/router to find the SSID (Network Name) and the Network Key (Password) information and set them correctly.