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Error Messages

Your Brother machine will display an error message if an error occurs. The most common error messages are shown in the table.

HL-L3290CDW/DCP-L3551CDW

Error Messages
Cause
Action

Cannot Connect

Maximum limit of connected devices has been reached.

The maximum number of mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner (G/O).

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

Authentication Error, contact your administrator.

Your authentication setting for the Store Print Log to Network feature is not correct.

  • Make sure the Username and Password in Authentication Setting are correct. If the username is part of a domain, enter the username in one of the following styles: user@domain or domain\user.
  • Make sure the time of the log file server matches the time from the SNTP server, or the Date&Time settings.
  • Make sure the SNTP time server settings are configured correctly so the time matches the time used for authentication by Kerberos or NTLMv2. If there is no SNTP server, make sure the Date&Time and Time Zone settings are set correctly using Web Based Management or the control panel so the machine matches the time being used by the server providing the authentication.
Connection Error

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

Connection Fail

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are using the PIN Method of WPS, make sure you have entered the correct PIN.
File Access Error, contact your administrator.

The Brother machine cannot access the destination folder for the Store Print Log to Network feature.

  • Make sure the stored directory name is correct.
  • Make sure the stored directory is write-enabled.
  • Make sure the file is not locked.
Log Access Error

In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting of Store Print Log to Network.

Wait for about 60 seconds until this message disappears from the LCD.

No Device

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

  • Make sure your machine and mobile device are in the Wi-Fi Direct mode.
  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
  • If your mobile device has a configuration page for how to obtain an IP address, make sure the IP address of your mobile device has been configured via DHCP.
Server Timeout, contact your administrator.

The Brother machine cannot connect to the server for the Store Print Log to Network feature.

  • Make sure your server address is correct.
  • Make sure your server is connected to the network.
  • Make sure the machine is connected to the network.
Wrong Date&Time, contact your administrator.

The Brother machine does not obtain the time from the SNTP time server or you have not configured the Date&Time for the machine.

  • Make sure the settings to access the SNTP time server are configured correctly in Web Based Management.
  • Confirm the Date&Time settings of your machine are correct in Web Based Management.

MFC-L3710CW/MFC-L3750CDW/MFC-L3770CDW

Error Messages
Cause
Action
The maximum number of devices are already connected using Wi-Fi Direct.

The maximum number of mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner (G/O).

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

Authentication Error, contact your administrator.

Your authentication setting for the Store Print Log to Network feature is not correct.

  • Make sure the Username and Password in Authentication Setting are correct. If the username is part of a domain, enter the username in one of the following styles: user@domain or domain\user.
  • Make sure the time of the log file server matches the time from the SNTP server, or the Date&Time settings.
  • Make sure the SNTP time server settings are configured correctly so the time matches the time used for authentication by Kerberos or NTLMv2. If there is no SNTP server, make sure the Date&Time and Time Zone settings are set correctly using Web Based Management or the control panel so the machine matches the time being used by the server providing the authentication.
Connection Error

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

  • Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.
Connection Failed

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are using the PIN Method of WPS, make sure you have entered the correct PIN.
File Access Error, contact your administrator.

The Brother machine cannot access the destination folder for the Store Print Log to Network feature.

  • Make sure the stored directory name is correct.
  • Make sure the stored directory is write-enabled.
  • Make sure the file is not locked.

In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting of Store Print Log to Network.

Wait for about 60 seconds until this message disappears from the LCD.

No Device

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

  • Make sure your machine and mobile device are in the Wi-Fi Direct mode.
  • Move the mobile device closer to your Brother machine.
  • Move your Brother machine and the mobile device to an obstruction-free area.
  • If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
  • If your mobile device has a configuration page for how to obtain an IP address, make sure the IP address of your mobile device has been configured via DHCP.
Server Timeout, contact your administrator.

The Brother machine cannot connect to the server for the Store Print Log to Network feature.

  • Make sure your server address is correct.
  • Make sure your server is connected to the network.
  • Make sure the machine is connected to the network.
Wrong Date&Time, contact your administrator.

The Brother machine does not obtain the time from the SNTP time server or you have not configured the Date&Time for the machine.

  • Make sure the settings to access the SNTP time server are configured correctly in Web Based Management.
  • Confirm the Date&Time settings of your machine are correct in Web Based Management.
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