Cannot Connect

Maximum limit of connected devices has been reached.

The maximum number of mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner.

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

Your authentication setting for the Store Print Log to Network feature is not correct.

• Make sure the Username and Password in Authentication Setting are correct. If the username is part of a domain, enter the username in one of the following styles: user@domain or domain\user.
• Make sure the time of the log file server matches the time from the SNTP server, or the Date&Time settings.
• Make sure the SNTP time server settings are configured correctly so the time matches the time used for authentication by Kerberos or NTLMv2. If there is no SNTP server, make sure the Date&Time and Time Zone settings are set correctly using Web Based Management or the control panel so the machine matches the time being used by the server providing the authentication.

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an obstruction-free area.
• If you are using the PIN Method of WPS, make sure you have entered the correct PIN.

The Brother machine cannot access the destination folder for the Store Print Log to Network feature.

• Make sure the destination folder name is correct.
• Make sure the destination folder is write-enabled.
• Make sure the print log file is not locked. If it is, contact your network administrator.

In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting section of the Store Print Log to Network feature.

Wait for about 60 seconds until this message disappears from the LCD.

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

• Make sure your machine and mobile device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an obstruction-free area.
• If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
• If your mobile device has a configuration page for obtaining an IP address, make sure your mobile device's IP address has been configured via DHCP.

The Brother machine cannot connect to the server for the Store Print Log to Network feature.

• Make sure your server address is correct.
• Make sure your server is connected to the network.
• Make sure the machine is connected to the network.

The Brother machine does not obtain the time from the SNTP time server or you have not configured the Date&Time for the machine.

• Make sure the settings to access the SNTP time server are configured correctly in Web Based Management.
• Confirm the Date&Time settings of your machine are correct in Web Based Management.

The maximum number of mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner.

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

Your authentication setting for the Store Print Log to Network feature is not correct.

• Make sure the Username and Password in Authentication Setting are correct. If the username is part of a domain, enter the username in one of the following styles: user@domain or domain\user.
• Make sure the time of the log file server matches the time from the SNTP server, or the Date&Time settings.
• Make sure the SNTP time server settings are configured correctly so the time matches the time used for authentication by Kerberos or NTLMv2. If there is no SNTP server, make sure the Date&Time and Time Zone settings are set correctly using Web Based Management or the control panel so the machine matches the time being used by the server providing the authentication.

The Kerberos Authentication error.

Make sure you have entered a correct user name and a password for the Kerberos server. For more information on the Kerberos server settings, contact your network administrator.

The date, time and time zone settings of the Brother machine are not correct.

Confirm your machine's date, time, and time zone settings.

The DNS server configuration is not correct.

Contact your network administrator for the information on the DNS server settings.

The Brother machine cannot connect to the Kerberos server.

Contact your network administrator for the information on the Kerberos server settings.

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

• Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an obstruction-free area.
• If you are using the PIN Method of WPS, make sure you have entered the correct PIN.

The Brother machine cannot access the destination folder for the Store Print Log to Network feature.

• Make sure the destination folder name is correct.
• Make sure the destination folder is write-enabled.
• Make sure the print log file is not locked. If it is, contact your network administrator.

In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting section of the Store Print Log to Network feature.

Wait for about 60 seconds until this message disappears from the LCD.

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

• Make sure your machine and mobile device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an obstruction-free area.
• If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
• If your mobile device has a configuration page for obtaining an IP address, make sure your mobile device's IP address has been configured via DHCP.

The Brother machine cannot connect to the server for the Store Print Log to Network feature.

• Make sure your server address is correct.
• Make sure your server is connected to the network.
• Make sure the machine is connected to the network.

The Brother machine cannot connect to the LDAP server.

• Make sure your server address is correct.
• Make sure your server is connected to the network.
• Make sure the machine is connected to the network.

The Brother machine cannot connect to the Active Directory server.

• Make sure your server address is correct.
• Make sure your server is connected to the network.
• Make sure the machine is connected to the network.

The Brother machine does not obtain the time from the SNTP time server or you have not configured the Date&Time for the machine.

• Make sure the settings to access the SNTP time server are configured correctly in Web Based Management.
• Confirm the Date&Time settings of your machine are correct in Web Based Management.

The Brother machine's LDAP protocol is disabled.

Confirm your authentication method, and then enable the necessary protocol setting in Web Based Management.

The Brother machine's CIFS protocol is disabled.