Home > Troubleshooting > Paper Jams > Clear Paper Jams
Clear Paper Jams
If paper is jammed or multiple sheets of paper are fed together frequently, do the following:
Clean the paper pick-up roller of the paper tray.
See Related Information: Clean the Paper Pick-up Rollers.
Load paper correctly in the tray.
See Related Information: Load Paper.
Set the correct paper size and paper type on your machine.
See Related Information: Paper Settings.
Set the correct paper size and paper type on your computer.
See Related Information: Print a Document (Windows).
See Related Information: Print Using AirPrint.
Use the recommended paper.
See Related Information: Using Special Paper.