To clear paper jams, please follow the steps in this section.
Note
•
Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit incorrectly, then this may cause a paper jam in your Brother machine.
•
If the error message remains, open and close the front cover and fuser cover firmly to reset the machine.
WARNING
HOT SURFACE
After you have just used the machine, some internal parts of the machine will be extremely hot. To prevent injury, when you open the front or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration.
CAUTION
To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.
Paper is jammed inside the machine
1
Open the front cover.
2
Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the toner cartridge and drum unit assembly.
CAUTION
We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
3
If you cannot remove the drum unit and toner cartridge assembly easily, do not use extra force. Instead, lift the scanner cover.
Use both hands to carefully pull the jammed paper up and out of the output tray opening.
4
Close the scanner cover.
5
If you cannot pull the jammed paper out of the output tray opening, take the paper tray completely out of the machine.
6
Pull the jammed paper out of the paper tray opening.
7
Put the drum unit and toner cartridge assembly back in the machine.
Slowly take out the drum unit and toner cartridge assembly.
CAUTION
We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
3
Open the back cover (back output tray).
4
Pull the tabs toward you to open the fuser cover (1).
5
Pull the jammed paper out of the fuser unit.
6
Close the back cover (back output tray).
7
Put the drum unit and toner cartridge assembly back in the machine.
Paper is jammed inside the drum unit and toner cartridge assembly
1
Open the front cover.
2
Slowly take out the drum unit and toner cartridge assembly.
CAUTION
We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
3
Push down the green lock lever and take the toner cartridge out of the drum unit.
CAUTION
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.
4
Clear the jammed paper if there is any inside the drum unit.
5
Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever will lift automatically.
6
Put the drum unit and toner cartridge assembly back in the machine.
Note
WARNING
