B&W Print Only

The amount of remaining ink in one or more of the ink tanks (except black) is low.

This error message may appear if the ink dot counter is incorrect even if some ink remains.

While this message appears on the LCD, each operation works in the following way:

• Printing

  (Windows)

  If the media type is set to Plain Paper and you selected Greyscale in the printer driver, you can use the machine as a monochrome printer.

• Copying

  If the paper type is set to Plain Paper, you can make copies in monochrome.

Refill the ink tank.

When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press (Yes) to reset the ink dot counter for the refilled colour. Press (No) for the non-refilled colours.

See Related Information: Refill the Ink Tanks.

The machine may stop all print operations and you may not be able to use the machine until you refill the ink tank in the following case:

• If you unplug the machine.

Cannot Connect

The maximum number of mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner.

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

See Related Information: Print the Network Configuration Report.

Cannot Print

Refill [X]

The amount of remaining ink in one or more of the ink tanks is low. The machine will stop all print operations.

This error message may appear if the ink dot counter is incorrect even if some ink remains.

Refill the ink tank.

When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press (Yes) to reset the ink dot counter for the refilled colour. Press (No) for the non-refilled colours.

See Related Information: Refill the Ink Tanks.

• You can still scan even if the ink is low or needs to be refilled.

Cannot Print XX

The machine has a mechanical problem.

-OR-

A foreign object, such as a paper clip or a piece of ripped paper, is in the machine.

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it.

See Related Information: Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam).

Cannot Scan XX

The machine has a mechanical problem.

Disconnect the machine from the power for several minutes, and then reconnect it.

Change Paper?

This message is displayed when the setting to confirm the paper type and size is enabled.

To not display this confirmation message, change the setting to Off.

See Related Information: Change the Check Paper Setting.

Check ink level. If there is ink, then press OK.

A certain amount of ink is consumed during this operation.

Look through the window of the ink tank to confirm the actual amount of remaining ink.

If the remaining ink level is at or below the lower line under the minimum fill mark, refill the ink tank.

Close ink cover.

The ink tank cover is not locked in the closed position.

Firmly close the ink tank cover until it locks into place.

Connection Error

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

Connection Fail

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an obstruction-free area.
• If you are using the PIN Method of WPS, make sure you have entered the correct PIN.

Cover is Open.

The scanner cover is not locked in the closed position.

Lift the scanner cover and then close it again.

Make sure the interface cable (if used) has been guided correctly through the cable channel and out the back of the machine.

Data Remaining

Print data is left in the machine's memory.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Document Jam

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

Remove the jammed document, and then press Stop/Exit. Set the document in the ADF correctly.

See Related Information: Load Documents in the Automatic Document Feeder (ADF).

See Related Information: Document Jams.

High Temperature

The room temperature is too high.

After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down.

Ink Low

The amount of remaining ink in one or more of the ink tanks is low.

This error message may appear if the ink dot counter is incorrect even if some ink remains.

Look through the window of the ink tank to confirm the actual amount of remaining ink.

If the remaining ink level is at or below the lower line under the minimum fill mark, refill the ink tank.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press (Yes) to reset the ink dot counter for the refilled colour. Press (No) for the non-refilled colours.

See Related Information: Refill the Ink Tanks.

InkBox Full

The ink absorber box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up.

The ink absorber box must be replaced. Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced.

InkBox NearFull

The ink absorber box is nearly full.

The ink absorber box must be replaced soon. Contact Brother customer service or your local Brother dealer.

• The ink absorber box absorbs the small amount of ink emitted during print head cleaning.

Low Temperature

The room temperature is too low.

After warming the room, allow the machine to warm up to room temperature. Try again when the machine has warmed up.

No Device

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

• Make sure your machine and mobile device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an obstruction-free area.
• If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
• If your mobile device has a configuration page for how to obtain an IP address, make sure the IP address of your mobile device has been configured via DHCP.

No Paper Fed

No Paper T1

The machine is out of paper or paper is not correctly loaded in the paper tray.

Do one of the following:

• Refill the paper tray, and then press Mono Start or Color Start.
• Remove and reload the paper, and then press Mono Start or Color Start.

See Related Information: Load Paper.

The paper was not inserted in the centre position of the manual feed slot.

(DCP-T520W/DCP-T720DW/DCP-T725DW)

Remove the paper and reinsert it in the centre of the manual feed slot, and then follow the LCD instructions.

See Related Information: Load Paper in the Manual Feed Slot.

The paper in the manual feed slot does not stay straight when fed.

(DCP-T520W/DCP-T720DW/DCP-T725DW)

Using both hands, adjust the manual feed slot paper guides to make sure there is no gap between them and the paper, and then press Mono Start or Color Start.

See Related Information: Load Paper in the Manual Feed Slot.

The Jam Clear Cover is not closed correctly.

Make sure the Jam Clear Cover is closed evenly at both ends.

See Related Information: Printer Jam or Paper Jam.

Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

See Related Information: Clean the Paper Pick-up Rollers.

No Paper MP

The machine is out of paper or paper is not correctly loaded in the MP tray.

Do one of the following:

• Refill the MP tray, and then press Mono Start or Color Start.
• Remove and reload the paper, and then press Mono Start or Color Start.

See Related Information: Load Paper in the Multi-purpose Tray (MP Tray).

The machine's memory is full.

If a copy operation is in progress:

• Press Stop/Exit and wait until the other operations that are in progress finish, and then try again.
• Press Mono Start or Color Start to copy the pages scanned so far.

Paper Jam

The paper is jammed in the machine.

Gently remove the jammed paper, and then press Stop/Exit.

See Related Information: Printer Jam or Paper Jam.

Make sure the paper guides are set to the correct paper size.

More than one sheet of paper was placed in the manual feed slot.

-OR-

Another sheet of paper was placed in the manual feed slot before the LCD displayed Place one sheet at a time..

(DCP-T520W/DCP-T720DW/DCP-T725DW)

Do not put more than one sheet of paper in the manual feed slot at any one time.

Wait until the LCD prompts you to load another sheet of paper before you feed the next sheet of paper in the manual feed slot.

Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

See Related Information: Clean the Paper Pick-up Rollers.

Size Mismatch

The paper size setting does not match the size of paper in the tray.

-OR-

You did not set the paper guides in the tray to the indicators for the paper size you are using.

1. Check that the paper size you chose on the machine's display matches the size of the paper in the tray.

   See Related Information: Change the Paper Size and Paper Type.

2. Make sure you loaded the paper in a Portrait position, by setting the paper guides at the indicators for your paper size.

   See Related Information: Load Paper.

3. After you have checked the paper size and the paper position, press Mono Start or Color Start.

If you are printing from your computer, make sure the paper size you selected in the printer driver or in the application you use to print matches the size of paper in the tray.

See Related Information: Print Settings (Windows).

Tray not detected

Paper Tray 1 not detected

The paper tray is not completely inserted.

Slowly push the paper tray completely into the machine.

Paper or a foreign object has prevented the paper tray from being inserted correctly.

Pull the paper tray out of the machine, and remove the jammed paper or foreign object. If you cannot find or remove the jammed paper, see Related Information: Printer Jam or Paper Jam.

Absorber NearFull

The ink absorber box is nearly full.

The ink absorber box must be replaced soon. Contact Brother customer service or your local Brother dealer.

• The ink absorber box absorbs the small amount of ink emitted during print head cleaning.

B&W Print Only

The amount of remaining ink in one or more of the ink tanks (except black) is low.

This error message may appear if the ink dot counter is incorrect even if some ink remains.

While this message appears on the LCD, each operation works in the following way:

• Printing

  (Windows)

  If the media type is set to Plain Paper and you selected Greyscale in the printer driver, you can use the machine as a monochrome printer.

• Copying

  If the paper type is set to Plain Paper, you can make copies in monochrome.

Refill the ink tank.

When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press (Yes) to reset the ink dot counter for the refilled colour. Press (No) for the non-refilled colours.

See Related Information: Refill the Ink Tanks.

The machine may stop all print operations and you may not be able to use the machine until you refill the ink tank in the following case:

• If you unplug the machine.

Cannot Clean XX

Cannot Start XX

Cannot Print XX

The machine has a mechanical problem.

-OR-

A foreign object, such as a paper clip or a piece of ripped paper, is in the machine.

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it.

See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front).

If you cannot print documents and received faxes, transfer them to another fax machine or to your computer before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and reconnect it.

See Related Information: Transfer Your Faxes or Fax Journal Report.

Cannot Scan XX

The machine has a mechanical problem.

Disconnect the machine from the power for several minutes, and then reconnect it.

If you cannot print documents and received faxes, transfer them to another fax machine or to your computer before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and reconnect it.

See Related Information: Transfer Your Faxes or Fax Journal Report.

Check the ink levels, If there is ink in all 4 ink tanks, Press OK

A certain amount of ink is consumed during this operation.

Look through the window of the ink tank to confirm the actual amount of remaining ink.

If the remaining ink level is at or below the lower line under the minimum fill mark, refill the ink tank.

Comm. Error

Poor telephone line quality caused a communication error.

Send the fax again or connect the machine to another telephone line. If the problem continues, contact the telephone company and ask them to check your telephone line.

Connection Error

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

Connection Failed

The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration.

• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an obstruction-free area.
• If you are using the PIN Method of WPS, make sure you have entered the correct PIN.

Cover is Open.

The scanner cover is not locked in the closed position.

Lift the scanner cover and then close it again.

Make sure the interface cable (if used) has been guided correctly through the cable channel and out the back of the machine.

The ink tank cover is not locked in the closed position.

Firmly close the ink tank cover until it locks into place.

Data Remaining

Print data is left in the machine's memory.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Disconnected

The other person or other person's fax machine stopped the call.

Try to send or receive again.

If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP).

See Related Information: Telephone Line Interference/VoIP.

Document Jam

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

Remove the jammed document, and then press Stop/Exit. Set the document in the ADF correctly.

See Related Information: Load Documents in the Automatic Document Feeder (ADF).

See Related Information: Document Jams.

High Temperature

The room temperature is too high.

After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down.

Hub is Unusable.

A hub or USB flash drive with hub has been connected to the USB direct interface.

Hubs, including a USB flash drive with a built-in hub, are not supported. Unplug the device from the USB direct interface.

Ink Absorber Full

The ink absorber box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up.

The ink absorber box must be replaced. Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced.

Ink Low

The amount of remaining ink in one or more of the ink tanks is low.

This error message may appear if the ink dot counter is incorrect even if some ink remains.

Look through the window of the ink tank to confirm the actual amount of remaining ink.

If the remaining ink level is at or below the lower line under the minimum fill mark, refill the ink tank.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press (Yes) to reset the ink dot counter for the refilled colour. Press (No) for the non-refilled colours.

See Related Information: Refill the Ink Tanks.

Jam A Inside/Front

Repeat Jam A

The paper is jammed in the machine.

Gently remove the jammed paper.

See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front).

Make sure the paper guides are set to the correct paper size.

Jam B Front

Repeat Jam B Front

The paper is jammed in the machine.

Gently remove the jammed paper.

See Related Information: Paper is Jammed in the Front of the Machine (Jam B Front).

Make sure the paper guides are set to the correct paper size.

Jam C Rear

The paper is jammed in the machine.

Gently remove the jammed paper.

See Related Information: Paper is Jammed in the Back of the Machine (Jam C Rear).

Make sure the paper guides are set to the correct paper size.

Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

See Related Information: Clean the Paper Pick-up Rollers.

Jam D MP Tray

The paper is jammed in the machine.

Gently remove the jammed paper.

See Related Information: Paper is Jammed in the Multi-purpose Tray (Jam D MP tray).

The paper guides are not set to the correct paper size.

Make sure the paper guides are set to the correct paper size.

Jam E Inside/MP

Repeat Jam E In/MP

The paper is jammed in the machine.

Gently remove the jammed paper.

See Related Information: Paper is Jammed Inside and in the Multi-purpose Tray (Paper Jam/Jam E Inside/MP).

The paper guides are not set to the correct paper size.

Make sure the paper guides are set to the correct paper size.

Low Temperature

The room temperature is too low.

After warming the room, allow the machine to warm up to room temperature. Try again when the machine has warmed up.

Media is Full.

The USB flash drive you are using does not have enough free space to scan the document.

Delete unused files from your USB flash drive to free some space, and then try again.

No Caller ID

There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

To use the Caller ID feature, contact your telephone company.

See Related Information: Caller ID.

No Device

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

• Make sure your machine and mobile device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your Brother machine.
• Move your Brother machine and the mobile device to an obstruction-free area.
• If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.
• If your mobile device has a configuration page for how to obtain an IP address, make sure the IP address of your mobile device has been configured via DHCP.

No File

The USB flash drive in the media drive does not contain a .JPG file.

Reinsert the correct USB flash drive in the slot.

No Paper Fed Again

Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

See Related Information: Clean the Paper Pick-up Rollers.

No Paper Fed MPTray

The machine is out of paper or paper is not correctly loaded in the MP tray.

Do one of the following:

• Refill the MP tray, and then press .
• Remove and reload the paper, and then press .

See Related Information: Load Paper in the Multi-purpose Tray (MP Tray).

No Paper Fed Tray 1

The machine is out of paper or paper is not correctly loaded in the paper tray.

Do one of the following:

• Refill the paper tray, and then press .
• Remove and reload the paper, and then press .

See Related Information: Load Paper.

The Jam Clear Cover is not closed correctly.

Make sure the Jam Clear Cover is closed evenly at both ends.

See Related Information: Printer Jam or Paper Jam.

Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

See Related Information: Clean the Paper Pick-up Rollers.

The number you dialled does not answer or is busy.

Verify the number and try again.

Not Registered

You tried to access a Speed Dial number that has not been stored in the machine.

Set up the Speed Dial number.

Out of Fax Memory

The fax memory is full.

See Related Information: Print a Fax Stored in the Machine's Memory.

The machine's memory is full.

If a fax-sending or copy operation is in progress:

• Press Stop/Exit and wait until the other operations that are in progress finish, and then try again.
• Press to select Partial Print to copy the pages scanned so far.
• Print the faxes that are in the memory.

  See Related Information: Print a Fax Stored in the Machine's Memory.

Paper Size Mismatch

The paper size setting does not match the size of paper in the tray.

-OR-

You did not set the paper guides in the tray to the indicators for the paper size you are using.

1. Check that the paper size you chose on the machine's display matches the size of the paper in the tray.

   See Related Information: Change the Paper Size and Paper Type.

2. Make sure you loaded the paper in a Portrait position, by setting the paper guides at the indicators for your paper size.

   See Related Information: Load Paper.

3. After you have checked the paper size and the paper position, press .

If you are printing from your computer, make sure the paper size you selected in the printer driver or in the application you use to print matches the size of paper in the tray.

See Related Information: Print Settings (Windows).

Refill Ink

The amount of remaining ink in one or more of the ink tanks is low. The machine will stop all print operations.

This error message may appear if the ink dot counter is incorrect even if some ink remains.

Refill the ink tank.

When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line.

A message may appear on the LCD to verify whether the ink tanks were refilled. Press (Yes) to reset the ink dot counter for the refilled colour. Press (No) for the non-refilled colours.

See Related Information: Refill the Ink Tanks.

• You can still scan even if the ink is low or needs to be refilled.

The maximum number of devices are already connected using Wi-Fi Direct.

The maximum number of mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner.

After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.

See Related Information: Print the Network Configuration Report.

Tray 1 not detected

The paper tray is not completely inserted.

Slowly push the paper tray completely into the machine.

Paper or a foreign object has prevented the paper tray from being inserted correctly.

Pull the paper tray out of the machine, and remove the jammed paper or foreign object. If you cannot find or remove the jammed paper, see Related Information: Printer Jam or Paper Jam.

Tray 1 Settings

MP Tray Settings

This message is displayed when the setting to confirm the paper type and size is enabled.

To not display this confirmation message, change the setting to Off.

See Related Information: Change the Check Paper Setting.

Unusable Device

Disconnect device from front connector & turn machine off & then on

A broken device is connected to the USB direct interface.

Unplug the device from the USB direct interface. Turn the machine off and then on again.

Unusable Device

Please Disconnect USB Device.

A USB device or USB flash drive that is not supported has been connected to the USB direct interface.

Unplug the device from the USB direct interface.