Error and Maintenance Messages

Home > Troubleshooting > Error and Maintenance Messages

Related Models:ADS‑3300W

As with any sophisticated office product, errors may occur and supply items must be replaced eventually. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table below.

You can correct most errors and clear routine maintenance messages yourself. If you need further information, go to your model's FAQs & Troubleshooting page at support.brother.com.

Error Message	Cause	Action
Access Denied	Secure Function Lock is On.	Contact your administrator to check your Secure Function Lock settings. See Related Information: Use Secure Function Lock 3.0.
Check Connection	The machine is not connected to the network.	Check the network connection.
Check Connection	The computer and machine are not connected using a USB cable.	Connect the USB cable. If a USB flash drive is inserted into the machine, remove it.
Connection Failed	The machine could not connect to the network.	Check the following: The PIN is correct. You did not press the WPS button on more than one wireless access point/router. The wireless access point/router is turned on. Restart the machine and the wireless access point/router.
Document Jam	The Paper Guides are not set to the correct document size. The settings are not appropriate for your document. Paper dust has accumulated on the surface of the Pick Up Roller or Brake Roller. The document was curled. The Extendable Output Tray is not set to the correct length.	Clear the document jam, and then do the following: Gently adjust the Paper Guides to fit the width of your document. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the center of the machine as possible. If the document does not feed straight, use the Continuous Scan option. Confirm the settings. See Related Information: Document Jam. Clean the Pick Up Roller and Brake Roller. See Related Information: Clean the Scanner and Rollers. Straighten the curled document and scan again. Set the Extendable Output Tray to the correct length.
Incorrect PIN	The PIN Number entered in Secure Function Lock was incorrect.	Enter the correct PIN Number. Contact your administrator to check your Secure Function Lock settings. See Related Information: Use Secure Function Lock 3.0.
Insufficient USB Storage	The inserted USB flash drive is full.	Press Close, and then do one of the following: Delete unused files or folders from the USB flash drive, and then try again. Use a USB flash drive that has more free space.
No Access Point	The machine cannot detect a wireless access point/router that has an active WPS function.	Check the following: You did not press the WPS button on two or more wireless access point/routers. Restart the machine and the wireless access point/router.
No Certificate	The certificate does not exist, or is corrupted.	Configure the settings under Signed PDF in the Administrator menu in Web Based Management.
No PC found	The machine is not connected to your computer.	Connect the machine to your computer, and then try again. If a USB flash drive is inserted into the machine, remove it.
No Profile found	No Scan to FTP/SFTP profile or Scan to Network profile is registered.	Configure the Scan to FTP/SFTP profile or the Scan to Network profile before using Scan to FTP/SFTP or Scan to Network. See Related Information: Set up a Scan to FTP Profile. See Related Information: Set up a Scan to SFTP Profile. See Related Information: Set up a Scan to Network Profile.
Not Registered	(Scan) You tried to access an email address that has not been registered in the address book.	Make sure the email address is correctly configured.
Not Registered	(Secure Function Lock) A user not registered in Secure Function Lock is accessing the machine.	Contact your administrator to check your Secure Function Lock settings. See Related Information: Use Secure Function Lock 3.0.
Remove documents.	Auto Start Scan Mode was enabled while a document was loaded.	Remove the document, and then reload it.
Replace Pickup Roller	All Rollers have been used over 100,000 times.	Replace all rollers with new ones. Scanning errors may occur if you do not replace the part. See Related Information: Replace the Roller Kit.
Scheduled Maintenance Alert	The Pick Up Roller has been used over 5,000 times.	Clean the Brake Roller and Pick Up Roller. Paper jams and reduced scan quality issues may occur if you do not clean them. See Related Information: Clean the Scanner and Rollers.
Sending Error	The Scan to FTP/SFTP profile, Scan to Network profile or Scan to Email Server is not configured correctly.	Make sure the Scan to FTP/SFTP profile, Scan to Network profile or Scan to Email Server is configured correctly. Configure the Network Settings.
Server Time out	The machine was disconnected from the Scan to FTP/SFTP profile, Scan to Network profile or Scan to Email Server.	Make sure the Scan to FTP/SFTP profile, Scan to Network profile or Scan to Email Server is configured correctly. Configure the Network Settings.
Unusable Device	An unusable device is inserted in the USB port.	Remove the device. Turn off the machine by unplugging the machine from the AC power outlet, and then plug the machine in again. Press to turn on the machine.
Unusable Device	The inserted USB flash drive is write-protected.	Use a USB flash drive that is not write-protected.
USB Access Error	The USB flash drive was removed while it was being accessed.	Insert the USB flash drive.
USB Hub Not Supported	A USB flash drive with a hub is inserted in the USB port.	Remove the unsupported device from the USB port.
Workflow not found	Workflow was not created. Workflow was deleted. Workflow was not configured correctly.	Make sure that Workflow is created and configured correctly in Brother iPrint&Scan (for Windows and Mac). See Related Information:Configure Scan to Workflow Settings Using Brother iPrint&Scan.
Wrong Network Key	The Network Key is incorrect.	Confirm the Network Key and try again.

Related Information

Troubleshooting