8 Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using the Brother machine.

Please go to the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model page to download the other manuals.

Identifying your problem

Make sure that the following items are configured before reading this chapter.

First check the following:

The power cord is connected properly and the Brother machine is turned on.

The access point (for wireless), router or hub is turned on and its link button is blinking.

All protective packaging has been removed from the machine.

The Front Cover, Separation Pad Cover and Pick-up Roller Cover are completely closed.

(For wired networks) A network cable is securely connected to the Brother machine and the router or hub.

Go to the page for your solution from the lists below

•	I cannot complete the wireless network setup configuration.
•	The Brother machine is not found on the network during the MFL-Pro Suite installation.
•	The Brother machine cannot scan over the network. The Brother machine is not found on the network even after successful installation.
•	I'm using security software.
•	I want to check my network devices are working properly.

I cannot complete the wireless network setup configuration.

Question

Interface

Solution

My machine does not connect during wireless setup, what should I do?

wireless

Turn your wireless router Off and back On. Then try and configure the wireless settings again.

Are your security settings (SSID/Network Key) correct?

wireless

Reconfirm and choose the correct security settings.

•	The manufacturer's name or model no. of the WLAN access point/router may be used as the default security settings.
•	See the instructions supplied with your WLAN access point/router for information on how to find the security settings.
•	Ask the manufacturer of your WLAN access point/router or ask your Internet provider or network administrator.

Are you using MAC address filtering?

wireless

Confirm the MAC address of the Brother machine is allowed by the filter. You can find the MAC address from the Brother machine's control panel.

Is your WLAN access point/router in a stealth mode? (not broadcasting the SSID)

wireless

•	You need to type the correct SSID name manually.
•	Check the SSID name or the Network Key in the instructions supplied with your WLAN access point/router and reconfigure the wireless network setup. (For more information, see Configuring your machine when the SSID is not broadcasting.)

I have checked and tried all of the above, but still cannot complete the wireless configuration. Is there anything else I can do?

wireless

Use the Network Connection Repair Tool. See The Brother machine cannot scan over the network. The Brother machine is not found on the network even after successful installation..

The Brother machine is not found on the network during the MFL-Pro Suite installation.

Question

Interface

Solution

Is your machine connected to the network and does it have a valid IP address?

wired/ wireless

(Wired network)
Check that Status in Wired Status is Active XXXX-XX (Where XXXX-XX is your selected Ethernet interface). See How to check the network status.
If the LCD message shows Inactive or Wired OFF, ask your network administrator whether your IP address is valid or not.

(Wireless network)
Check that Status in WLAN Status is not Connection Fail. See How to check the WLAN status.
If the LCD message shows Connection Fail, ask your network administrator whether your IP address is valid or not.

Are you using security software?

wired/ wireless

•	Choose to search for the Brother machine again on the installer dialog box.
•	Allow access when the alert message of the security software appears during the MFL-Pro Suite installation.
•	For more information about security software, see I'm using security software..

Is your Brother machine placed too far from the WLAN access point/router?

wireless

Place your Brother machine within about 3.3 feet (1 meter) from the WLAN access point/router when you configure the wireless network settings.

Are there any obstructions (walls or furniture, for example) between your machine and the WLAN access point/router?

wireless

Move your Brother machine to an obstruction-free area, or closer to the WLAN access point/router.

Is there a wireless computer, Bluetooth supported device, microwave oven or digital cordless phone near the Brother machine or the WLAN access point/router?

wireless

Move all the devices away from the Brother machine or WLAN access point/router.

The Brother machine cannot scan over the network.
The Brother machine is not found on the network even after successful installation.

Question

Interface

Solution

Are you using security software?

wired/ wireless

See I'm using security software..

Is your Brother machine assigned with an available IP address?

wired/ wireless

•	Confirm the IP address and the Subnet Mask Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network. For more information on how to verify the IP address and the Subnet Mask, ask your network administrator.
•	(Windows^®) Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool. Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and the Subnet Mask. To use the Network Connection Repair Tool, ask the network administrator for the details and then follow the steps below:

Note

•	(Windows^® XP/Windows Vista^®/Windows^® 7) You must log on with Administrator rights.
•	Make sure that the Brother machine is turned on and is connected to the same network as your computer.

1.	Insert the supplied DVD-ROM into your DVD-ROM drive. When the DVD-ROM top menu appears, close it.
2.	(Windows^® XP) Click the Start button, All Programs, Accessories, Windows Explorer, and then My Computer. (Windows Vista^®/Windows^® 7) Click the button and then Computer.
3.	Double-click DVD Drive, tools, nettool, BrotherNetTool.exe to run the program. Note If the User Account Control screen appears, (Windows Vista^®) Click Continue (Allow). (Windows^® 7) Click Yes.
4.	Follow the on-screen instructions.

If the correct IP address and the Subnet mask are still not assigned even after using the Network Connection Repair Tool, ask your network administrator for this information.

Are you connecting the Brother machine to the network using wireless capabilities?

wireless

•	Check Status in WLAN Status. See How to check the WLAN status. If the LCD message shows Connection Fail, ask your network administrator whether your IP address is valid or not.
•	See The Brother machine is not found on the network during the MFL-Pro Suite installation..

I have checked and tried all of above, however the Brother machine does not scan. Is there anything else I can do?

wired/ wireless

Uninstall the MFL-Pro Suite and reinstall it.

I'm using security software.

Question

Interface

Solution

Did you choose to accept the security alert dialog box during the MFL-Pro Suite installation, applications' start-up process or when using the scanning features?

wired/ wireless

If you did not choose to accept the security alert dialog box, the firewall function of your security software may be rejecting access. Some security software might block access without showing a security alert dialog box. To allow access, see the instructions of your security software or ask the manufacturer.

I want to know the necessary port number for the security software settings.

wired/ wireless

The following port numbers are used for Brother network features:

•	Network scanning Port number 54925 / Protocol UDP
•	Network scanning, Remote Setup¹ Port number 161 and 137 / Protocol UDP
•	BRAdmin Light¹ Port number 161 / Protocol UDP

¹	Windows^® only.

For details on how to open the port, see the instructions of the security software or ask the manufacturer.

I want to check my network devices are working properly.

Question

Interface

Solution

Is your Brother machine, access point/router or network hub turned on?

wired/ wireless

Make sure you have confirmed all instructions in First check the following:.

Where can I find my Brother machine's network settings, such as IP address?

wired/ wireless

Check the settings in Network from the control panel on your machine.

How can I check the link status of my Brother machine?

wired/ wireless

(Wired network)
Check that Status in Wired Status is Active XXXX-XX (Where XXXX-XX is your selected Ethernet interface). See How to check the network status. If the LCD message shows Inactive or Wired OFF, ask your network administrator whether your IP address is valid or not.

(Wireless network)
Check the Status in WLAN Status is not Connection Fail. See How to check the WLAN status. If the LCD message shows Connection Fail, ask your network administrator whether your IP address is valid or not.

Can you “ping” the Brother machine from your computer?

wired/ wireless

Ping the Brother machine from your computer by entering the IP address or the node name at the Windows^® command prompt:
ping <ipaddress> or <nodename>.

•

Successful

Your Brother machine is working correctly and connected to the same network as your computer.

•

Unsuccessful

Your Brother machine is not connected to the same network as your computer.

(Windows^®)
Ask your network administrator and use the Network Connection Repair Tool to fix the IP address and the subnet mask automatically. For details of the Network Connection Repair Tool, see Is your Brother machine assigned with an available IP address? in The Brother machine cannot scan over the network. The Brother machine is not found on the network even after successful installation..

(Macintosh)
Confirm the IP address and the Subnet Mask are set correctly. See Confirm the IP address and the Subnet Mask in The Brother machine cannot scan over the network. The Brother machine is not found on the network even after successful installation..

Is the Brother machine connecting to the wireless network?

wireless

Check Status in WLAN Status. See How to check the WLAN status. If the LCD message shows Connection Fail, ask your network administrator whether your IP address is valid or not.

I have checked and tried all of the above, however, I'm still having problems. Is there anything else I can do?

wireless

See the instructions supplied with your WLAN access point/router to find the SSID and the Network Key information and set them correctly. For details of the SSID and the Network Key, See Are your security settings (SSID/Network Key) correct? in I cannot complete the wireless network setup configuration..

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