This chapter explains how to resolve typical problems you may encounter when using the printer. If you have any problems with the printer, first make sure you have performed the following tasks correctly:

• Install the Rechargeable Li-ion Battery or connect the printer to an AC or DC power outlet.

  For more information, see Related Topics: Install the Rechargeable Li-ion Battery.

  For more information, see Related Topics: Connect the Printer to External Power.

• Remove all protective packaging from the printer.
• Install and select the correct printer driver.

  For more information, see Related Topics: Install Printer Drivers and Software on a Computer.

• Connect the printer to a computer or mobile device.

  For more information, see Related Topics: Connect the Printer to a Computer or Mobile Device.

• Close the Release Cover completely.
• Load the paper correctly.

  For more information, see Related Topics: Load Paper in the Printer.

If you still have problems, see Related Information. If after reading the topics you are unable to resolve the problem, visit the Brother support website at support.brother.com.