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Error and Maintenance LEDs

The LEDs light and flash to indicate the printer's status.

image or image or image

LED is lit in the colour shown.

image or image or image

LED is flashing in the colour shown.

image

LED can be off, lit, or flashing in any colour.

image

LED is off.

TD-2310D/TD-2320D/TD-2320DF

Power LED
Roll LED
Status LED
Condition
Action
image
image
image

The Roll Compartment Cover is open.

Close the Roll Compartment Cover until it locks into place.

image
image

Repeat (1 second off, 1 second on)

image

Repeat (1 second off, 1 second on)

Feed errors

  1. Open the Roll Compartment Cover.
  2. Place the correct media in the printer.
  3. Confirm the media is correctly placed in the media path and correctly positioned relative to the sensors.
  4. Close the Roll Compartment Cover until it locks into place.
  5. Press image to clear the error.
  6. Press and hold image to turn the printer off.

Media end error

image
image

Repeat (1 second off, 1 second on)

Communication command error

Do one of the following:

  • Open and close the Roll Compartment Cover.
  • Press and hold image. or press any key other than image and image.
  • Press and hold image to turn the printer off.

BLF file error

Database search error

No template error

Time acquisition error

Access point search error

Access point connection error

Maximum print length over

ESC/P memory full error

JPEG file error

USB host memory full error

Data update incomplete error (network)

Data update incomplete error (USB)

Firmware update incomplete error

High temperature error

image
image
image

Repeat (0.9 seconds off, 0.3 seconds on, 0.3 seconds off, 0.3 seconds on)

Cutter error

Press and hold image to turn the printer off.

Mass storage error

Print Head not detected

Battery error

Incorrect Option assembled

Charge required

Connect the AC Adapter.
image

Three times (0.5 seconds off, 0.5 second on)

image

Three times (0.5 seconds off, 0.5 second on)

image

Three times (0.5 seconds off, 0.5 second on)

The coin cell battery has no charge or is not installed.

Replace or install the coin cell battery.

image

Three times (0.5 seconds off, 0.5 second on)

image

Three times (0.5 seconds off, 0.5 second on)

image

Three times (0.5 seconds off, 0.5 second on)

The Print Head is disconnected.

Print the print pattern you are using.

  • If there is no problem with the print quality, continue to use it.

  • If there is any print quality problem, replace the Print Head.

image

Repeat (0.3 seconds off, 0.3 second on)

image

Repeat (0.3 seconds off, 0.3 second on)

image

Repeat (0.3 seconds off, 0.3 second on)

System error

Contact Brother customer service.

image

Repeat (0.9 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

image

Repeat (0.9 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

image

Repeat (0.9 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

System error

Contact Brother customer service.

TD-2350D/TD-2350DF

Power LED
Roll LED
Status LED
Condition
Action
image
image
image

The Roll Compartment Cover is open.

Close the Roll Compartment Cover until it locks into place.

image
image
image

Network setting error

Press and hold image to clear the error.

SSID input/out of setting range error

Password input/out of setting range error

Wrong password error

Out of setting range error

Database size error

image
image

Repeat (1 second off, 1 second on)

image

Repeat (1 second off, 1 second on)

Feed errors

  1. Open the Roll Compartment Cover.
  2. Place the correct media in the printer.
  3. Confirm the media is correctly placed in the media path and correctly positioned relative to the sensors.
  4. Close the Roll Compartment Cover until it locks into place.
  5. Press image to clear the error.
  6. Press and hold image to turn the printer off.

Media end error

image
image

Repeat (1 second off, 1 second on)

Communication command error

Do one of the following:

  • Open and close the Roll Compartment Cover.
  • Press and hold image. or press any key other than image and image.
  • Press and hold image to turn the printer off.

BLF file error

Database search error

No template error

Time acquisition error

Access point search error

Access point connection error

Maximum print length over

ESC/P memory full error

JPEG file error

USB host memory full error

Data update incomplete error (network)

Data update incomplete error (USB)

Firmware update incomplete error

High temperature error

image
image
image

Repeat (0.9 seconds off, 0.3 seconds on, 0.3 seconds off, 0.3 seconds on)

Cutter error

Press and hold image to turn the printer off.

Mass storage error

USB host power supply over error

USB host non-compliant device connection error

Print Head not detected

Battery error

Incorrect Option assembled

Charge required

Connect the AC Adapter.
image
image

Repeat (0.9 seconds off, 0.3 seconds on, 0.3 seconds off, 0.3 seconds on, 0.3 seconds off, 0.3 seconds on)

USB hub connected

Press and hold image to turn the printer off, and then press image restart the printer.

image

Repeat (0.3 seconds off, 0.3 second on)

image

Repeat (0.3 seconds off, 0.3 second on)

image

Repeat (0.3 seconds off, 0.3 second on)

System error

Contact Brother customer service.

image

Repeat (0.9 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

image

Repeat (0.9 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

image

Repeat (0.9 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

System error

Contact Brother customer service.

TD-2320DSA/TD-2350DSA

Power LED
Condition
Action
image

The Roll Compartment Cover is open.

Close the Roll Compartment Cover until it locks into place.

image

Network setting error

Press and hold image to clear the error.

SSID input/out of setting range error

Password input/out of setting range error

Wrong password error

Out of setting range error

Database size error

image

Feed errors

  1. Open the Roll Compartment Cover.
  2. Place the correct media in the printer.
  3. Confirm the media is correctly placed in the media path and correctly positioned relative to the sensors.
  4. Close the Roll Compartment Cover until it locks into place.
  5. Press image to clear the error.
  6. Press and hold image to turn the printer off.

Media end error

Communication command error

Do one of the following:

  • Open and close the Roll Compartment Cover.
  • Press and hold image. or press any key other than image and image.
  • Press and hold image to turn the printer off.

BLF file error

Database search error

No template error

Time acquisition error

Access point search error

Access point connection error

Maximum print length over

ESC/P memory full error

JPEG file error

USB host memory full error

Data update incomplete error (network)

Data update incomplete error (USB)

Firmware update incomplete error

High temperature error

image

Cutter error

Press and hold image to turn the printer off.

Cutter error

Mass storage error

USB host power supply over error

USB host non-compliant device connection error

Print Head not detected

Battery error

Incorrect Option assembled

Charge required

Connect AC Adapter.

USB hub connected

Press and hold image to turn the printer off, and then press image restart the printer.

image

Repeat (0.3 seconds off, 0.3 second on)

System error

Contact Brother customer service.

image

Repeat (0.9 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

Repeat (0.9 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on, 0.3 seconds off, 0.3 second on)

System error

Contact Brother customer service.

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