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Clean Your Printer

We recommend cleaning your printer on a regular basis to maintain its correct performance.

Always disconnect the printer from any power source before cleaning.

Cleaning Outside of Unit with Disinfectant Solution

  • Prepare materials:
    • Disinfectant solution

      We recommend using Hypochlorite water *1 or diluted ethanol *2.

      Avoid using sodium hypochlorite *3.

    • Lint free cloth
  • Turn the printer off, unplug the AC Adapter and AC Power Cord, and remove the battery.

    Lightly spray a soft, lint-free cloth with disinfectant, and wipe the printer's surfaces gently and quickly. After wiping, leave the covers open and wait until the moisture dries completely.

    After drying, attach the power plug and battery.

    IMPORTANT
    • Turn the printer off, remove the power plug, and remove the battery before disinfecting.
    • DO NOT spray disinfectant directly onto the printer.
    • Prevent moisture from entering the heat dissipation holes and gaps around buttons, connectors, and battery terminals.
    • DO NOT use flammable sprays or organic solvents such as benzine or thinner. There is a risk of fire or electric shock.
    • DO NOT use detergents that contain bleach or abrasives.
    • When disinfecting handheld items, refrain from holding them in your hand but instead place them on a table.
    • When using diluted ethanol as a disinfectant, move to a well-ventilated room.
    • Wash your hands thoroughly after using disinfectants.
*1
Hypochlorous acid water, an aqueous solution, is used to clean and disinfect food, machinery, and equipment, as well as for hand washing.
*2
Dilute in the ratio of anhydrous ethanol: 7, water: 3.
*3
There are products with names similar to hypochlorous acid water that contain sodium hypochlorite as an ingredient, but sodium hypochlorite solutions contain bleach. These products are not suitable for disinfecting the product and should not be used.

Clean the Exterior of the Unit

  • Wipe any dust and marks from the main unit using a soft, dry cloth. Use a cloth slightly damp with water on difficult to remove marks.
    IMPORTANT
    DO NOT use paint thinner, benzene, alcohol or any other organic solvent. These may deform or damage the printer case.

Clean the Label Exit Slot

  • If adhesive residue gets attached to the Label Exit Slot, it may cause label jams. Clean the Label Exit Slot with a dry cotton swab.
    IMPORTANT
    DO NOT use alcohol to clean the Label Exit Slot.
    NOTE
    • Always remove the ejected labels from the Label Exit Slot. If the slot becomes blocked, label jams may occur.
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Clean the Label Exit Slot and the Roller of Linerless Models

  • If adhesive residue gets attached to the Label Exit Slot, it may cause label jams. Use the adhesive side of a Label to remove the dust or stains from the Label Exit Slot.
  • The Roller may need cleaning if the print quality is poor. Use the adhesive side of a Label to remove the dust or stains from the Roller.
    • We recommend cleaning the Label Exit Slot and the Roller when changing the label roll.
    NOTE
    • Always remove the ejected labels from the Label Exit Slot. If the slot becomes blocked, label jams may occur.
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Clean the Roller

  • Wipe the roller with a lint-free cloth lightly moistened with isopropyl alcohol or ethanol. After cleaning the roller, make sure that no lint or other material remains on the roller.
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    Use isopropyl alcohol or ethanol according to the manufacturer's safety guidelines, as applicable.

Clean the Print Head

  • Wipe the Print Head with a lint-free cloth or cotton swab lightly moistened with isopropyl alcohol or ethanol.
    • We recommend cleaning the Print Head monthly.
    image
    IMPORTANT
    DO NOT touch the Print Head directly with bare hands to prevent electrostatic discharge and corrosion.
    image
    • Use isopropyl alcohol or ethanol according to the manufacturer's safety guidelines, as applicable.
    • DO NOT clean the small clear window on the sensor (1).
    • Cleaning the platen roller with solutions or abrasive materials will damage and may shorten the service life of the platen roller.

Clean the Print Head of Linerless Models

  • Wipe the Print Head with a lint-free cloth or cotton swab lightly moistened with isopropyl alcohol or ethanol.
    • We recommend cleaning the Print Head when changing the label roll.
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    IMPORTANT
    DO NOT touch the Print Head directly with bare hands to prevent electrostatic discharge and corrosion.
    image
    • Use isopropyl alcohol or ethanol according to the manufacturer's safety guidelines, as applicable.
    • DO NOT clean the small clear window on the sensor (1).

Clean the Roll Guides

  • Wipe the Roll Guides with a lint-free cloth lightly moistened with isopropyl alcohol or ethanol.
    • We recommend cleaning the Roll Guides when changing the label roll.
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    Use isopropyl alcohol or ethanol according to the manufacturer's safety guidelines, as applicable.

Clean the Label Support

  • Wipe the Label Support with a lint-free cloth lightly moistened with isopropyl alcohol or ethanol.
    • We recommend cleaning the Label Support when changing the label roll.
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    Use isopropyl alcohol or ethanol according to the manufacturer's safety guidelines, as applicable.

Clean the Label Peeler

  1. Wipe the roller with a lint-free cloth lightly moistened with isopropyl alcohol or ethanol. After cleaning the roller, make sure that no lint or other material remains on the roller.
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    Use isopropyl alcohol or ethanol according to the manufacturer's safety guidelines, as applicable.
  2. If adhesive residue gets on the Label Output Slot, it may cause label jams. Clean the Label Output Slot with a dry cotton swab.
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