Windows 10 Compatibility
If you upgrade from Windows 7 or Windows 8.1 to Windows 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows 7 or Windows 8.1 before upgrading to Windows 10.
For OS X v10.11 users:
If you are not able to scan after upgrading to OS X v10.11, your PC may not recognize the machine because the USB port of your PC is USB 2.0. Click here to see solutions.