QL-500
FAQs & Troubleshooting |

QL-500
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Updated:09/04/2026
These are the most viewed FAQs, ranked by popularity.
- 1.Where can I download the latest P-touch Editor for Mac?
- 2.I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3.When I try to print a label, it comes out blank. (for Mac)
- 4.I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 5.How do I install/change the label roll?
Latest
These are the latest FAQs, sorted by last update date.
07/24/2026
I get an error when connecting Excel (.xlsx, .xlsm) or Access (.accdb) database files in P-touch Editor 5.4.017 or later (Windows)
07/06/2026
Printing is not possible. (USB connection) (for Windows)
04/13/2026
How to identify your Operating System (OS)
03/06/2026
How to open the Devices and Printers window
03/06/2026
How do I uninstall the printer driver?