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FAQs & Troubleshooting |

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Popular
Updated:07/13/2026
These are the most viewed FAQs, ranked by popularity.
- 1.I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 2.Server Time out
- 3.Configuring frequently-used scan settings on your computer.
- 4.Replace Parts
- 5.When I try to scan the document, the scanner application crashes. (OS X 10.11)
Latest
These are the latest FAQs, sorted by last update date.
06/01/2026
How to identify your Operating System (OS).
02/05/2026
I cannot find a file downloaded from the Brother support website (For Windows)
03/03/2025
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
02/15/2023
Configuring frequently-used scan settings on your computer.
02/15/2023
Can not scan a long document.