DS-620
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FAQs & Troubleshooting |
DS-620
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Popular
Updated:05/06/2026
These are the most viewed FAQs, ranked by popularity.
- 1.Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2.OCR feature does not work.
- 3.Paper suitable for scanning
- 4.Calibrate your scanner.
- 5.When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
Latest
These are the latest FAQs, sorted by last update date.
01/06/2026
How to identify your Operating System (OS).
05/02/2026
I cannot find a file downloaded from the Brother support website (For Windows)
21/03/2024
Uninstall the scanner drivers (OS X 10.10 or greater).
21/03/2024
Cannot find the scanner (Error Code 2019: Initialization Failed)
27/02/2024
I cannot install the scanner drivers.