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Popular
Updated:23/06/2026
These are the most viewed FAQs, ranked by popularity.
- 1.Changing scan settings in ControlCenter.
- 2.Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 3.I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 4."This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 5.When I try to scan the document, the scanner application crashes. (OS X 10.11)
Latest
These are the latest FAQs, sorted by last update date.
01/06/2026
How to identify your Operating System (OS).
05/02/2026
I cannot find a file downloaded from the Brother support website (For Windows)
05/02/2025
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
04/01/2024
Easy Scan to E-mail
26/04/2023
Check the IP addresses of your PC and the Brother machine