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How To / Troubleshooting
Setup / Settings
Popular
Updated:06/08/2026
These are the most viewed FAQs, ranked by popularity.
- 1.I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
- 2.How to identify your Operating System (OS).
- 3.I cannot find a file downloaded from the Brother support website (For Windows)
- 4.Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 5.Update the Driver or Firmware for your Brother machine
Latest
These are the latest FAQs, sorted by last update date.
05/08/2026
Blank scans or images not displayed when the "Image Correction" setting is enabled in the ICA driver (macOS 26)
31/07/2026
What is Power PDF?
01/06/2026
How to identify your Operating System (OS).
08/05/2026
Uninstall the Brother Software and Drivers (Windows)
27/03/2026
Check the firmware version.