MFC-J491DW
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FAQs & Troubleshooting |

MFC-J491DW
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Popular
Updated:31.07.2025
These are the most viewed FAQs, ranked by popularity.
- 1.Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 2.(Video) Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 3.(Video) Document Jam
- 4.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5.The printer status is Offline or Paused.
Latest
These are the latest FAQs, sorted by last update date.
30.07.2025
I am having an issue receiving faxes.
01.07.2025
(Video) Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
01.07.2025
(Video) Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
01.07.2025
(Video) Document Jam
02.06.2025
(Video) Check the firmware version.