MFC-J3960DW
FAQs & Troubleshooting |

MFC-J3960DW
Search by Keyword(s)
Categorized
How To / Troubleshooting
Setup / Settings
Consumables & Accessories / Routine Maintenance
Others
Popular
Updated:02.10.2026
These are the most viewed FAQs, ranked by popularity.
- 1.I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2.I get the “Authentication Error” or “Receiving Error” message when using Microsoft Exchange Online.
- 3.(Video) Load Letter, A4 or Executive Size Paper in Paper Tray
- 4.I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5.Install the Brother Mobile Connect application (for mobile device)
Latest
These are the latest FAQs, sorted by last update date.
01.10.2026
My Brother machine could not be found over the network when I installed drivers on my computer.
01.10.2026
Glossy Paper does not feed correctly.
17.09.2026
I get notifications about Intel-based apps on my Mac with Apple silicon.
03.09.2026
Check the Print Alignment from Your Brother Machine
03.09.2026
Check the Print Quality
