MFC-J6960DW
FAQs & Troubleshooting |

MFC-J6960DW
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Popular
Updated:08/21/2026
These are the most viewed FAQs, ranked by popularity.
- 1.The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2.Set up your Brother machine on a wireless network
- 3.I get the “Authentication Error” or “Receiving Error” message when using Microsoft Exchange Online.
- 4.I cannot print a test page after installing the printer driver. (Windows)
- 5.The message "Retry Updating by USB", "Retry by USB" or "Try updating by Firmware Update tool." appears on the machine's LCD when the machine is turned on.
Latest
These are the latest FAQs, sorted by last update date.
08/18/2026
I cannot scan via network.
08/10/2026
I cannot use some Brother apps or functions. (Windows 11)
08/05/2026
The error message "No machine found" appears when I installed drivers with USB connection (For Windows 11).
07/27/2026
A security warning appears when accessing Web Based Management via HTTPS.
06/17/2026
Configuration changes required to install Brother drivers (Windows11)
