PJ-663
FAQs & Troubleshooting |

PJ-663
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Updated:31/08/2026
These are the most viewed FAQs, ranked by popularity.
- 1.How do I transfer label or slip templates?
- 2.Where can I find my Brother printer's serial number?
- 3.How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 4.I cannot install the printer driver or print in Windows 11.
- 5.I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
Latest
These are the latest FAQs, sorted by last update date.
26/08/2026
How do I transfer label or slip templates?
26/08/2026
What Android™ mobile application can I use?
24/07/2026
I get an error when connecting Excel (.xlsx, .xlsm) or Access (.accdb) database files in P-touch Editor 5.4.017 or later (Windows)
06/07/2026
Printing is not possible. (USB connection) (for Windows)
28/05/2026
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.