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How-to FAQs
Troubleshooting
Video FAQs
Mobile App
Popular
Updated:16/06/2025
These are the most viewed FAQs, ranked by popularity.
- 1.Tutorial videos on how to use the machine [Video instructions]
- 2.The App shows the message "No Supported Machines Found".
- 3.How do I hoop the fabric in the embroidery frame?
- 4.Tips for sewing heavyweight fabrics (thick fabrics)
- 5.The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
Latest
These are the latest FAQs, sorted by last update date.
15/05/2025
How to update your machine by downloading the update file directly to your machine using a wireless network
09/04/2025
Introducing Brother My Design Snap application
04/04/2025
Tutorial videos on how to use the machine [Video instructions]
28/02/2025
The fabric feeds in the opposite direction.
03/02/2025
How do I use the advanced multi-function foot controller?
