PT-9600
FAQs & Troubleshooting |

PT-9600
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Updated:28/08/2026
These are the most viewed FAQs, ranked by popularity.
- 1.How do I transfer label or slip templates?
- 2.Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3.While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 4.How do I transfer label templates with P-touch Transfer Express?
- 5.Where can I find my Brother printer's serial number?
Latest
These are the latest FAQs, sorted by last update date.
26/08/2026
How do I transfer label or slip templates?
24/07/2026
I get an error when connecting Excel (.xlsx, .xlsm) or Access (.accdb) database files in P-touch Editor 5.4.017 or later (Windows)
06/07/2026
Printing is not possible. (USB connection) (for Windows)
28/05/2026
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
13/04/2026
How to identify your Operating System (OS)