MFC-J690DW
FAQs & Troubleshooting |

MFC-J690DW
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Popular
Updated:06/07/2026
These are the most viewed FAQs, ranked by popularity.
- 1.I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2.(Video) Load A4/Letter paper
- 3.I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4.The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5.(Video) Document Jam
Latest
These are the latest FAQs, sorted by last update date.
18/06/2026
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
17/06/2026
Configuration changes required to install Brother drivers (Windows11)
16/06/2026
I get an error when installing a Brother printer driver (Windows 11)
16/06/2026
I cannot use some Brother apps or functions. (Windows 11)
01/06/2026
How to identify your Operating System (OS).
