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How To / Troubleshooting
Setup / Settings
Consumables & Accessories / Routine Maintenance
These are the most viewed FAQs, ranked by popularity.
- 1.Configuring frequently-used scan settings on your computer.
- 2.How to identify your Operating System (OS).
- 3."This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 4.I cannot save a file downloaded from the Brother support website (For Windows)
- 5.Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
These are the latest FAQs, sorted by last update date.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
Open the Control Panel (For Windows)
I cannot save a file downloaded from the Brother support website (For Windows)
Scan a document in OS X 10.8/macOS 10.12 - 10.15.