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How To / Troubleshooting
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These are the most viewed FAQs, ranked by popularity.
- 1.Jam Inside
- 2.Load paper in the paper tray
- 3.I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4.Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5.What driver package format is supported by my Linux distribution?
These are the latest FAQs, sorted by last update date.
Open the Status Monitor
The printer status is Offline or Paused.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
Uninstall the drivers. (Mac OS X 10.6 or greater)