MFC-6490CW FAQs & Troubleshooting MFC-6490CW Not your product? Sort by: Updated Date Popularity 3 Results 1. 03/02/2012 Clear the paper jam. 2. 31/01/2012 I still receive the error message "Paper Jam" after I removed the jammed paper. 3. 21/02/2011 Paper jams or ink trace (smudges) occur when feeding A3 paper. Paper Feed / Paper Jam FAQs & Troubleshooting