FAQs & Troubleshooting
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MFC-490CW
338 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
What is Brother iPrint&Scan?
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
Can I print from or scan to Android™ Smartphone?
7.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
8.
Print using only the black ink cartridge when the Color cartridges have run out.
9.
Paper Jam
10.
Replace Ink
11.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
12.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
13.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
14.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
15.
I cannot print using my Brother machine on a wireless network (Windows)
16.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
17.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
18.
The printer status is Offline or Paused.
19.
Can I use voice mail on the same line as my Brother machine?
20.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
21.
When I print, the pages are smudged with ink. What should I do?
22.
I cannot print using my Brother machine on a wireless network (Mac)
23.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
24.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
25.
How do I know which side up my photo paper should be in the tray?
26.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
27.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
28.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
29.
One or more of my colors are not printing (blank). What can I do?
30.
How do I load envelopes into my machine?