FAQs & Troubleshooting
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HL-5270DN
165 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
3.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
4.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
5.
The printer status is Offline or Paused.
6.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
7.
Delete print jobs from the print queue.
8.
What is Brother iPrint&Scan?
9.
The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
10.
Change the printer driver settings (Windows/macOS)
11.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
12.
Protect your Brother machine against unauthorised access over the network
13.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
14.
I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
15.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
16.
I cannot install Brother drivers on Debian 10 or later (Linux)
17.
I cannot save a file downloaded from the Brother support website (For Windows)
18.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
19.
Printouts (envelopes) have creases.
20.
Can I print from DOS applications?
21.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
22.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
23.
"JAM INSIDE" error appears on the LCD. What should I do?
24.
"JAM MP TRAY" error appears on the LCD. What should I do?
25.
Printouts have a curl or wave.
26.
I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
27.
What can happen if the wrong paper is used in your machine.
28.
What is the printable area per page?
29.
How do I install the Optional Tray Unit?
30.
Windows 10 Support Information