FAQs & Troubleshooting
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PJ-662
56 Results
1. 06/25/2025
What Android™ mobile application can I use?
2. 11/28/2024
I cannot install the printer driver or print in Windows 11.
3. 10/15/2024
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
4. 09/27/2024
Where can I find my Brother printer's serial number?
5. 09/17/2024
How do I uninstall the printer driver?
6. 07/23/2024
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
7. 05/30/2024
(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
8. 10/18/2023
How to open the Devices and Printers window
9. 10/18/2023
How to identify your Operating System (OS) for Windows or Mac
10. 10/18/2023
Printing is not possible. (USB connection)
11. 06/02/2023
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
12. 05/02/2022
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
13. 04/18/2022
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
14. 03/31/2022
How to delete the registry information and files related to the printer driver
15. 03/28/2022
I connected multiple printers of the same model to one computer but can only print from one of them.
16. 03/28/2022
I cannot save a file downloaded from the Brother support website (For Windows)
17. 12/09/2021
How do I connect the printer and my computer via Bluetooth®? (for Windows)
18. 12/17/2020
How do I connect the printer and my computer via USB cable?
19. 12/16/2020
How to charge the rechargeable Ni-MH battery
20. 11/25/2020
How to install the rechargeable Ni-MH Battery (Optional)
21. 11/17/2020
The printed image is out of alignment.
22. 06/12/2020
How do I print from a computer?
23. 04/14/2020
How do I clean the Platen Roller?
24. 04/14/2020
How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
25. 03/30/2020
How to connect to an AC power outlet (Optional)
26. 03/27/2020
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
27. 12/25/2019
How to install the rechargeable Li-ion Battery (Optional)
28. 12/09/2019
I cannot print LibreOffice documents in landscape orientation. (Linux®)
29. 12/09/2019
The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
30. 12/09/2019
Some of the print options in OpenOffice do not work. (Linux®)