FAQs & Troubleshooting
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MFC-J815DW XL
261 Results
1. 07/01/2025
(Video) Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
2. 07/01/2025
(Video) Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
3. 07/01/2025
(Video) Document Jam
4. 06/02/2025
(Video) Check the firmware version.
5. 04/16/2025
I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
6. 04/16/2025
Brother iPrint&Scan cannot find my Brother machine (macOS)
7. 04/16/2025
Where can I download Brother iPrint&Scan application for Mac?
8. 04/16/2025
Scan a document using Brother iPrint&Scan. (Windows, macOS)
9. 04/16/2025
Set up your Brother machine on a wireless network.
10. 04/16/2025
I cannot print from my computer via USB.
11. 04/15/2025
I cannot scan via network.
12. 03/11/2025
What is the default password for my Brother machine?
13. 03/03/2025
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
14. 02/05/2025
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
15. 12/13/2024
How to identify your Operating System (OS).
16. 11/28/2024
I cannot install the printer driver or print in Windows 11.
17. 10/24/2024
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
18. 10/15/2024
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
19. 06/27/2024
The scanning speed is slow when scanning from my machine. (Windows)
20. 06/19/2024
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
21. 06/05/2024
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
22. 05/22/2024
(Video) Update the Driver or Firmware for your Brother machine
23. 02/14/2024
I cannot print using my Brother machine on a wireless network (Mac)
24. 01/31/2024
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
25. 01/04/2024
Easy Scan to E-mail
26. 09/05/2023
(Video) Load an Envelope (Manual Feed Slot)
27. 08/25/2023
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
28. 08/10/2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
29. 06/27/2023
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
30. 06/27/2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)